Account Support Manager

3 days ago

Canberra, ACT, Australia Hewlett Packard Enterprise Full time

Account Support Manager

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

We currently have an exceptional opportunity for an Account Support Manager to provide support to our Federal Government Customer base. In this role, you will perform a range of activities depending on customer need. You will act as a trusted advisor in the National Security environment, you will be a team player with excellent communication skills that takes pride in technical troubleshooting & delivering exceptional customer service. Working within these areas will provide you with unique experiences, & exciting challenges.

This is a hybrid role, requiring leadership and account management experience, with an array of duties from pre-sales to implementation and post-sales service. As an ASM you'll look after major accounts and work closely with field support engineers, other account managers, professional services, sales account and support teams. If you are customer centric, self-driven and can remain cool under pressure this is a perfect role for you.

**Your Key Responsibilities**:

- Single point of contact for customers. A key accountability is to solve problems in a timely & efficient manner while balancing customer satisfaction.
- Relationship development and maintenance, including regular meeting with customers and vendors
- Service escalations, review of incident reports and rebuild
- Continuous involvement in sales and pre-sales, active seeking for new leads
- Managing and coordinating delivery of a routine maintenance support

**About You**:

- Experience in Account Management.
- Hold an NV or higher Security Clearance & ability to work within an Australian Government Department in ACT & surrounds.
- Ability to work independently with a high level of integrity
- Previous experience in a customer facing IT or Engineering role preferred.
- FedGov and Defence customer facing experience highly regarded.
- ITIL Foundation certification highly regarded.
- Excellent communication skills and experience in writing customer incident reports using technical data.

Join us and make your mark

**We Offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let's stay connected

Australia

LI-Hybrid

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

**Job**:
Services
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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