Manager Service Accounts

**TAFE NSW Life-Changing Careers**

**Manager Service Accounts**

**12 Months Temporary Full Time Role**

**Base salary of $170,090 per annum plus employer's contribution to superannuation and annual leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, a variety of flexible working options.

**About the role**

The Manager Service Accounts is responsible for leading geographical dispersed teams in effectively delivering the Systems Group IT service catalogue to agreed levels of standards and in establishing stakeholder relationships to facilitate communication, engagement, business understanding and effective issues resolutions.

**About You**

As a senior IT Manager, you will be responsible for the ongoing identification, development, and assessment of IT services across TAFE NSW. With a high proficiency in engaging and consulting with executive and senior management, you will be a trusted advisor with the ability to advocate for both the customer and systems group.

To be considered for the role you will have:

- Degree qualification in related field or equivalent skills, knowledge and experience.
- Expert applied knowledge and understanding of Systems Group (IT) service delivery practices, standards and technologies in an enterprise-grade computing environment.
- Expert level experience in achieving technology outcomes with senior stakeholders through effective business partnering and high-level focus on customer service.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST Wednesday 18 September 2024**
- Your current resume (PDF)
- Certified copies of your qualifications, if applicable (uploaded as one PDF)

**Targeted Question 1**

In the context of this role, describe your experience in the ongoing identification, development, and assessment of IT services at an organisation? How did you maintain the ability to advocate for both the customer and Systems Group (IT).

**Targeted Question 2**

How do you ensure alignment of the team's value proposition to the broader goals of Systems Group (IT) and the organisation? What strategies and tactics have you successfully used in the past?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.