Customer Excellence Partner

2 weeks ago

Sydney, New South Wales, Australia Sandoz Full time

1886 We have more than 130 years of experience treating patients. Sandoz, a division of Novartis, is a global leader in generics and biosimilars and is committed to playing a leading role in improving access to medicines worldwide.
- The Customer Excellence Partner role is to provide an outstanding customer service experience for internal and external customers and support the Sandoz strategies and targets by processing retail sales orders and credit claims, responding to product queries and managing wholesaler order fulfilment.
- Your responsibilities include, but not limited to:
- Investigate and process all customer requests for Credit according to policy and agreed turnaround time.
- Receive and issue calls to provide customer resolution through personalized follow-up
- First point of contact for the sales force. Responsible for supporting sales representatives in processing orders or returns.
- Stock in Trade management: ensuring all wholesalers are holding ample stock levels by analyzing stock on hand and stock on order according to forecast
- Liaise with customers and Sandoz staff as required for policy or procedure updates, product back orders, price changes, new product launches.
- Maintain effective relationships with Sandoz Sales & Marketing teams, Quality Assurance, Medical Information, Supply Chain, Finance staff and 3PL warehouse teams to support the provision of excellent service.

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- What you'll bring to the role:

- To be successful in this role, you will bring:
- Effectively manage their time and resources to ensure that work is completed efficiently
- Set high standards of performance for self and others. assuming responsibility and accountability for successfully completing assignments or tasks.
- Strong customer service experience
- Attention to details. Excellent communication skills
- Problem solving and a good team player
- Intermediate excel skills

Why Sandoz?
- 500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we're proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
- How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying
- Imagine what you could do here at Sandoz**Division**
- SANDOZ

**Business Unit**
- Commercial OPS SIR SZ

**Country**
- Australia

**Work Location**
- Sydney

**Company/Legal Entity**
- AU Sandoz Pty ltd

**Functional Area**
- Sales

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- Yes

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