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Policy Officer

2 weeks ago

Melbourne, Victoria, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**Policy Officer | Melbourne**

**Looking for a role that allows you to take deep ownership of your work?**

Our premium department is responsible for managing the policies of over 105,000 employers as the largest Agent in the WorkCover Scheme. We have an exciting opportunity for a Policy Officer to be skilled in all things WorkCover premium.

**You'll be responsible for**:

- Providing courteous, accurate and timely advice to all participants in the WorkCover Scheme on premium-related issues.
- Achieving agreed levels of customer service in accordance with Allianz standards with regard to greeting of customers, delivery, handling queries and follow-up service.
- Making decisions and providing advice in line with WorkCover legislation and Allianz policies and delegations.
- Proactively work within a team environment and actively contribute to team goals.

**Important to your success**:

- Excellent customer service skills
- Effective written and verbal communication skills
- Time management qualities with an ability to plan and prioritise effectively to complete assigned tasks
- Quality orientation and attention to detail

**What's on offer?**
- Excellent opportunity to forge a career in WorkCover and establish knowledge about a pivotal function of the Workers' Compensation business.
- If you are serious about building a long-term career in insurance, we are serious about helping you get there.
- With excellent training and flexible work arrangements on offer, this is the ultimate opportunity to break into a diverse and rewarding industry.

**About us**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.