Is&T Support Officer

4 days ago

Brisbane, Queensland, Australia Mpc Kinetic Full time

**Introduction**:
**About MPK**:
Re-energised. The kind of thinking the world is demanding to transition to a new energy future. This requires the dynamic attitude that MPK is known for delivering. Whether it's upstream LNG development and servicing, fluid transportation, or renewables, in the essential energy, water and natural resources sectors, we're here to use our proven ingenuity to redefine the challenge and innovate solutions that solve problems and deliver high quality outcomes.

You need only look at our long term partnerships and outcomes with major industry leaders to see how we have successfully realised their vision.

With the world's growing demand for increased energy supply, MPK are there to provide essential infrastructure services and solutions. We offer three primary, but interconnected, divisions to clients - Infrastructure, Services and Solutions.

MPK. Right solutions. Right people. Right for the future.

**Our Values**:
**Care**: We are genuine and fair and have high expectations of ourselves. We are like family. We pull our weight and watch each other's backs. We care for our people because our people are who we are.

**Solve**: We understand our client needs because we collaborate. We align with clients to pursue efficiency and safety and, as partners, anticipate challenges and adapt. We embrace technology to deliver the solutions our clients need.

**Deliver**: Our focus in delivering value to our clients is paramount and is the cornerstone of our commercial relationships.

**Description**:
**About the role**:
MPK is seeking an experienced IS&T Support Officer to join our IS&T team, based in Brisbane Support Office for a 12-month fixed term contract. Reporting to the Service Support Manager, the IS&T Support Officer will be a frontline member of the IS&T Team, providing desktop, procurement, logistics, infrastructure and systems support.

**Key Responsibilities**:
End-User Desktop Support

Troubleshoot desktop computing issues, with the ability to follow known workarounds and resolutions
Provide equipment and training to new starters
Troubleshoot test and document resolutions for incidents and problems that do not have a known solution
Microsoft Active Directory (AD) administration, inclusive of account and security group management
Communicate effectively with a variety of end-users, each providing an array of technology and computer skills
Accountable for job queues, with the ability to proactively discover root causes, resolve, document and close where possible

Procurement & Logistics

IS&T asset stock management, commissioning, decommissioning and documentation
Maintain accuracy of asset data in asset management and finance systems

**Skills and Experiences**:
**About you**:
Tertiary qualification in Information Technology or similar relevant area of study desirable
Experience providing support in an Information Technology environment
Experience using IT Support Management and asset management tools desirable
Experience managing assets through their lifecycle in finance systems desirable
Sound knowledge of supporting and maintaining various computer and mobile device technologies
Understanding of network and telecommunications technologies
Understanding of asset management and related tools
Communicate openly and professionally with groups and individuals
Work effectively as part of a close-knit team
Enjoy accountability within a challenging and complex environment
Ability to work unsupervised and maintain high standards and enthusiasm

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