Corrections Specialist

3 days ago

Brisbane, Queensland, Australia Equifax Full time

**Who is Equifax**
As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people forward.

With the global power of over 13,000 dedicated, smart, and passionate team members, we help people live their financial best.

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

**What you'll do**
As a Corrections Specialist you will be responsible for managing Consumer and Commercial correction requests You will investigate and resolve correction requests, make relevant amendments to our database and provide a written response to the customer and any relevant stakeholders. The Corrections Specialist will also ensure all complaints are dealt with effectively and quickly, treating all parties fairly with courtesy and respect. You will also assess if
customer complaints need to be escalated to Senior Representatives, Management or Legal/Compliance to minimize risk.

**What experience you need?**
- Prior experience in the financial services or collection industry is preferred
- Impeccable written and verbal skills.
- Ability to investigate in an unbiased manner and remain professional at all times.
- Outstanding attention to detail, ensuring the correction request is completely addressed and data held is in line with legislation.
- Capacity to work independently and proactively self-manage.
- Compliance minded.
- Ability to maintain relationships with external stakeholders.
- An understanding of the Privacy Act and the Credit Reporting code will be highly regarded.
- Having knowledge of credit management and the finance industry will be advantageous.

We believe that when we're at our best, we can do our best. Equifax offers policies and programs that support our employees' financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organisational growth potential through our online
learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.

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