Consultant, Sales

3 days ago

Toowoomba, Queensland, Australia Iag Full time

Make a difference as a Client Service Consultant.
WFI is an insurance provider where you can build a career.
Part of Insurance Australia Group (IAG), we are one of Australia's leading rural and business insurers, committed to friendly, personal service.
Your Role
We are seeking a Client Service Consultant to join our community-minded WFI team.
You will work with both new and existing valued clients to assist with their insurance needs.
A customer-first approach is essential as we aim to be 'Great people to know'—offering "insurance you can shake hands with".
If you're seeking the next step in your customer service career, WFI offers opportunities for growth and development with supportive leadership within the IAG family across Australia and New Zealand.
We provide flexibility, a healthy work-life balance, and an engaging team environment.
This position is based in Jagera Giabal and Jarowair Country (Toowoomba).
It is a full-time, permanent role requiring availability Monday to Friday, 8:30 am to 5:30 pm.
During your first six months, you will complete the ANZIIF Tier 2 General Insurance Compliance certification.
You will work from an WFI office during this period to ensure supervised training.
Afterward, hybrid work arrangements may be considered based on business needs.
On Offer
Joining IAG provides access to:
Superannuation with 13% contributions as standard
Up to 50% discount on personal insurance
Five additional myLeave days per year on top of annual leave
Industry-leading 20 weeks paid parental leave from day one, for primary and secondary carers
Dedicated career growth programs, including IAG Academy
Discounts on everyday and special occasion items
Employment type eligibility criteria apply.
About You
To succeed in this role, you should possess excellent communication, empathy, and resilience.
You will be making a positive impact on local communities.
Key qualities include:
Tech-savviness and confidence in using multiple systems simultaneously
Ability to make decisions within business guidelines and processes
Strong rapport-building, active listening, and communication skills
Ability to work independently, use initiative, and pay attention to detail
Reliable customer service experience, whether face-to-face or over the phone
Accountability and a continuous improvement mindset
About Us
As part of IAG, you'll enjoy a world of career opportunities in a purpose-led environment focused on connection and belonging.
We are committed to creating meaningful impact and fostering diversity, including collaboration with Indigenous communities.
We invite you to apply today and be part of our journey.
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