Switchboard Administrator

5 days ago

Brisbane, Queensland, Australia Queensland Government Full time

**About the role

Provide a professional and courteous switchboard service to staff and customers of the hospital, ensuring appropriate action and response within suitable timeframes. The Switchboard operates 24 hours a day 7 days a week and is a critical role in communications for the hospital

About you

Efficiently operate switchboard equipment by responding professionally to all incoming calls to the hospital ensuring that the caller is transferred or redirected correctly and in a timely manner.
Communicate regularly with all departments of the hospital to maintain accurate and current records for effective switchboard operations.
Exercise judgment and initiative by identifying emergency situations from incoming calls and respond immediately according to emergency code procedures, strictly adhering to protocols and timeframes.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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