Customer Service Specialist

8 hours ago

Melbourne, Victoria, Australia Muji Retail (Australia) Full time

**Introduction**:
**Description**:
The Customer Service Specialist position at MUJI Sales Support Service (SSS) plays a crucial role within the eCommerce department in contributing to the success of our customer service operations. This position is a part-time, fixed-term parental leave cover for 7 months, with the possibility of extension.
**Your primary responsibilities will include**:

- Handling customer inquiries, concerns, and feedback in a professional and timely manner
- Collaborating with other team members to resolve complex customer issues
- Implementing continuous improvement activities to improve customer experiences and overall satisfaction
- Monitor and ensure customers have access to the most up-to-date information

**Skills and Experiences**:

- Previous experience in a customer service role
- Knowledge of store operation processes
- Strong passion for delivering exceptional customer service, with the ability to handle customer queries and issues effectively and efficiently
- Excellent written and verbal communication skills, with strong problem-solving abilities
- Ability to work well in a team environment as well as independently
- Flexibility to work as a part-time Customer Service Specialist position on a fixed-term basis for parental leave cover

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