E-Commerce Manager Head Office Sydney

2 days ago

Sydney, New South Wales, Australia Tiffany & Co Full time

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit.
Together, each generation of employees honor our past whiledreaming of our future.About Tiffany & Co.Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality.
These standards have made Tiffany & Co. trailblazers in the luxury retail world.Your Role in the Tiffany LegacyWe have a rare opportunity for an innovative and passionate individual striving for a career in the future of luxury retail.
Become our next E-Commerce Manager for our ANZ Market.Based at our Sydney Head office, this role will be responsible for improving customer conversion on through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization, working closely with Brand Marketing, Client Care, and Global partners to ensure all initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.You will also lead the performance marketing strategy for the ANZ market, managing budgets across paid search and digital media to drive qualified traffic, improve ROI and ensure a consistent, high-quality brand presence online.Manage website conversion strategies to maximize online and in-store purchases, influencing consumer browsing behavior on Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity through optimized website content.Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.Define and manage the ANZ performance marketing strategy and budget (search, media, retargeting) to drive qualified traffic and conversion.About YouTo be successful in this role, you will have:Minimum of 3-5 years of experience in performance digital environment.Good understanding of omni-channel customer management across website, and in store.Strong analytical and troubleshooting skills with a passion for testing and optimizing.Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.Great business acumen and strong analytical and project management skills.Good verbal and written communication skills.Why Tiffany & Co.Generous salary, employee discounts and milestone giftsHigh performing, caring, fun and dynamic teamCulture focused on wellbeing, innovation and growthContinuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world
Never-ending training and individual up-skilling opportunitiesGreat coaching and mentoring from highly experienced management teamAn opportunity to make an impact, drive the business and coach teams

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