Client Service Officer

2 weeks ago

Sydney, New South Wales, Australia Alexander Appointments Full time

$34 per hour + Super | 38hours per week
- NSW State Government | Hybrid Parramatta + WFH
- ASAP Start | Estimated 2month temp assignment, strong potential to extend
- **$34 per hour + Super | 38hours per week**:

- **NSW State Government | Hybrid Parramatta + WFH**:

- **ASAP Start | Estimated 2month temp assignment, strong potential to extend**

**About the Company**
Our large NSW State Government client provides a diverse range of essential services to reduce criminal activity and enhance protection of the community.

**About the Role**
They are currently seeking a highly experienced, empathetic and professional Client Services officer to join their team in Parramatta with the opportunity to work remotely from home. This is an estimated 2month temp assignment, with a strong potential to extend.

Working within the Victims Services Business Unit, you will be required to provide a wide range of administrative and client services to victims of crimes.

In this rewarding role, you will be undertaking the following duties
- Deliver professional and empathetic frontline customer service
- Answer enquiries within a timely and accurate manner
- Escalate complex enquiries to Senior team members
- Provide information to clients about services and support available including entitlements, financial support, counselling and the process involved in making a claim
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Build rapport and trust with victims through effective listening and empathetic communication
- Prepare matters for hearings
- Establish and maintain stakeholder relationships facilitating engagement, partnerships, collaboration and contribution of ideas
- Ensure compliance with Government guidelines including the Charter of Victims Rights, Departments Code of Conduct, Work Health and Safety, Child Protection and EEO.

**About You**
To be successful in this great assignment you will have the following
- Demonstrated Client Service, Social Work or Community Support experience
- Previous experience working with vulnerable clients or challenging behaviours
- Proven experience within a highly sensitive/complex environment
- Justice or Public Sector experience desirable
- Impeccable communication skills, both verbal and written
- Outstanding interpersonal skills, professional and resilient with an empathetic nature
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite
- Fully COVID vaccinated or medically exempt
- Willingness to undergo a National Police Check
- Reliable remote internet access with the ability to work remotely from home
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

  • Client Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    **Client Service Officer - NSW Government - Victims Services****3 x positions available**- **$34ph + super**:- **Immediate start pending checks**:- **Initial 3 month contract with view to extend**:- **Parramatta location/Hybrid ( 2 days per fortnight required in the office)**:- **Full time, Monday to Friday. 38 hours per week**This large Government...

  • Client Services Officer

    1 week ago

    Sydney, New South Wales, Australia Finspire Advisers® - Independent Financial Planners Full time

    OverviewLocation: Flexible – Office and / or Home-Based (Negotiable). Applications Open: Now.Finspire Advisers is seeking a Client Services Officer (CSO) to be the welcoming face of our firm and a key contributor to our client experience. This role supports our financial advisers through administrative and client service tasks in a collaborative,...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Apg Workforce Full time

    Pay Rate: $31 Per Hour + Super- Government Role- Location - MaroubraAPG Workforce are currently looking for a Client Service Officer for a 3-month contract Government Sector based in Maroubra.**Start Date****Pay Rate: $31 Per Hour + Super****End Date: 3 Months** + possible extension**Pay Rate: Maroubra****Primary purpose of the role**Provides a broad range...

  • Client Service Officers

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Communities And Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150 Maitland, NSW, AU, 2320 Wollongong, NSW, AU, 2500 Newcastle, NSW, AU, 2300 Gosford, NSW, AU, 2250 Broken Hill, NSW, AU, 2880 Port Macquarie, NSW, AU, 2444 Albury, NSW, AU, 2640 Lismore, NSW, AU, 2480 Wagga Wagga, NSW, AU, 2650 Sydney, NSW, AU, 2000 Bathurst, NSW, AU, 2795- Req ID: 59196**Client...

  • Client Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government Full time

    **CLIENT SERVICE OFFICER - NSW GOVERNMENT**We are looking for a Client Service Officers for a temporary role with an established Government organisation working within the housing and tenancy department.- Riverwood location- Immediate start - Initial 3 month contract with view to extend- Driving licence is required- $31ph + super- Full time, Monday to...

  • Client Services Officer

    2 weeks ago

    Sydney, New South Wales, Australia Greenline Home Loans Full time

    Looking to join an innovative mortgage brokering firm that helps clients reach their goals? With years of experience in the Australian market, Greenline is searching for a dedicated Client Services Officer to join their team of experts. We are seeking passionate and enthusiastic individuals with strong communication skills who will be given the opportunity...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Estate Management Full time

    We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management- We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate Managemetn over the next 18 months- Clerk Grade: 3/4. Base salary $75,992 to $83,211...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Communities And Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 61993- We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management- We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate...

  • Client Services Officer

    1 week ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    $31 p/h + super- 3 month contract- Maroubra, Miranda and Strawberry Hills**Client Services Officer | 3 month contract*******| $34.25 p/h****Incl. super**- $31 p/h + super- 3 month contract- Maroubra, Miranda and Strawberry Hills**About the Company**This NSW government agency is a major service provider who strives to deliver a more consistent and innovative...

  • Client Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    $35 p/h + Super- 3 Month Contract- Parramatta**Client Service Officer****|*******3 Month Contract*******|****$38.5****p/h Including Super****About The Company**Currently looking for a Client Service Officer to be part of a great opportunity to join a large NSW government organisation that protects, promotes and supports the rights and wishes of the NSW...