Coordinator Library Customer Service

2 days ago

Sydney, New South Wales, Australia Liverpool City Council Full time

**WHY US**:
We believe it's important to do work that matters to you personally. There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future. Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community development.

**JOB DETAILS**:
Perm, Full Time 35 hours, 5 days/ week over a seven-day bandwidth $111,867.28 to $122,577.95

**JOB DESCRIPTION**

The Coordinator Library Customer Service leads the delivery of outstanding customer service across the library network, through the support and development of trained, responsive and engaged staff. Ensuring our processes and services meet the changing needs of the community.

This is a senior leadership role, reporting directly to the Manager of Library and Museum Services with a large team of direct and indirect reports.

You will be drafting and contributing to policy development; planning and delivering the library's strategic, financial, workforce, information and communications technology and operational plans.

You will also support and develop a team of Customer Service and Branch staff to develop and deliver quality services to internal and external customers through regular Customer Service and Branch meetings, data collection and evaluation, individual work reviews, annual work plans and regular communications

This is a challenging role, with many opportunities as the library service innovates for its growing community.

**ABOUT YOU**

The successful applicant will have:

- Completion of degree or Post Graduate level library and information studies, conferring eligibility for associate membership of the Australian Library and Information Association (ALIA)
- Current Class C Drivers Licence
- Experience in a range of roles including at a supervisory level within public libraries, including experience in leading staff teams
- Demonstrated ability to activate branch libraries with innovative and community inclusive programming
- Experience in resolving customer issues and providing quality customer services
- Experience in the successful implementation of innovative Library based information technology systems
- Experience in devising and implementing innovative customer service programs
- Experience in developing and implementing library policies and plans
- Experience in identifying and evaluating training needs of staff and developing and implementing training programs for staff
- Experience in implementing changes in library services and systems

**BENEFITS OF WORKING WITH US**
- Be rewarded with an attractive annual salary package (Salary will be dependent upon the relevant skills, experience, and competencies of the successful applicant)
- Health and wellbeing benefits including 2 Health and Wellbeing Leaves and access to our Employee Assistance Program
- Access to a Fitness Passport membership
- Internal professional Learning and Development

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.

**CLOSING** 18 September 2025

  • Coordinator Library Customer Service

    6 days ago

    Sydney, New South Wales, Australia Aboriginal Health Council Of Western Australia Full time

    Overview Coordinator Library Customer ServiceWHY US: We believe it's important to do work that matters to you personally.There are so many opportunities at Liverpool that celebrate and enrich our community now and for the future.Join our dedicated teams working with children, in our award-winning library, or in recreation, events and community...

  • Coordinator Library Customer Service

    2 days ago

    Sydney, New South Wales, Australia Liverpool City Council Full time

    OverviewCoordinator Library Customer Servicerole atLiverpool City CouncilJoin to apply for the above role. This opportunity focuses on leading customer service across the library network and supporting community-focused services.Job DetailsEmployment type: Permanent, Full TimeHours: 35 hours per week, 5 days per week over a seven-day bandwidthSalary:...

  • Library Service Coordinator

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $58,855 - $62,292

    Job Title: Library Service CoordinatorWe are seeking a highly skilled and experienced Library Service Coordinator to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading day-to-day operations of our library service desk/branch.The successful candidate will be responsible for...

  • Library Services Coordinator

    2 days ago

    Sydney, New South Wales, Australia Careers At Council Full time

    OverviewA career with Bega Valley Shire Council offers the opportunity to engage in meaningful and diverse work that supports the vibrant communities of the south-east corner of NSW. Nestled between rolling hills and some of the state's most stunning beaches, this region is home to a variety of people who enjoy both rural and coastal living.As an AR Bluett...

  • Library Services Coordinator

    14 hours ago

    Sydney, New South Wales, Australia beBeeLibraryTeam Full time $73,764 - $83,294

    ">Job Overview">We are seeking a skilled and dedicated individual to join our team as a Library Team Member. In this role, you will play a vital part in delivering exceptional customer service and promoting library services to the community.">Key Responsibilities">">Customer Service: Deliver high-quality customer service and maintain a positive library...

  • Library Experience Coordinator

    3 days ago

    Sydney, New South Wales, Australia beBeeLibrary Full time $70,000 - $88,000

    Job TitleWe are seeking an experienced Library Services Coordinator to join our team. This is a key role that requires strong leadership and communication skills, as well as the ability to work collaboratively with internal and external stakeholders.Coordinate and lead the delivery of best practice contemporary library programming (children and adult) to...

  • Library Service Coordinator

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $63,480 - $63,700

    Branch TechnicianAs a key member of our library team, you will be responsible for managing the day-to-day activities of the library branch.Key responsibilities include:Managing and supervising tasks to deliver a dynamic library service to the community.Ensuring the operational requirements of the library branch are met.Engaging with the local community to...

  • Library Services Coordinator

    2 days ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $62,372 - $64,592

    We are seeking a creative professional to join our team as a Library Resources and Marketing Officer.This role plays a key part in supporting the library team to provide engaging collections that reflect the needs and interests of our diverse community.The successful candidate will have a flair for marketing and a passion for libraries, with the ability to...

  • Library Customer Service Director

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $111,867 - $122,577

    **Job Overview**We are seeking a highly skilled and experienced professional to lead our customer service team. As a Library Customer Service Director, you will be responsible for delivering exceptional customer service across our library network.**Responsibilities:**Lead the delivery of outstanding customer service across the library network through the...

  • Library Collections Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $87,000 - $99,000

    As a key member of our community and recreation team, you will be working in one of the largest and well-used library services in NSW. Our libraries are spread across the Northern Beaches, providing contemporary and innovative spaces, programs and services that support lifelong learning, social connection and community wellbeing.Key ResponsibilitiesLead...