Phone Reception Customer Service

2 weeks ago

Brisbane, Queensland, Australia Pitchers Hospitality Supplies Full time

About the role
Join the dynamic team at Pitchers Hospitality Supplies as a full-time Phone Reception customer service representative based on the Sunshine Coast, QLD. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional customer service and administrative support to ensure their queries are resolved efficiently and effectively.
Responsibilities
Answering and managing incoming phone calls in a friendly and professional manner
Directing calls to the appropriate departments or team members
Providing accurate information and assistance to customers on a range of enquiries
Maintaining detailed records and updating customer information in the database
Assisting with administrative tasks such as data entry, scheduling, and filing
Contributing to a positive and collaborative team environment
Qualifications
Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
Strong attention to detail and the ability to multitask effectively
Proficient in using Microsoft Office suite and customer relationship management (CRM) software
Previous experience in a customer service or administrative role, preferably in the hospitality industry
A positive, friendly, and professional attitude
Strong problem-solving and decision-making skills
What we offer
At Pitchers Hospitality Supplies, we are committed to providing a supportive and inclusive work environment that empowers our employees to thrive. We offer a range of benefits, including:
Competitive salary and generous employee discounts
Opportunities for career development and training
Flexible work arrangements to promote work-life balance
A collaborative and friendly team culture
About us
Pitchers Hospitality Supplies is a leading provider of high-quality hospitality supplies and equipment. With almost 50 years of industry experience, we pride ourselves on our exceptional customer service and commitment to supporting the growth and success of hospitality businesses.
If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you have experience in administration?
Do you have data entry experience?
Do you have experience using Xero?
Do you have experience using MYOB?
Do you have experience using QuickBooks?
How many years of bookkeeping experience do you have?
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