Client Service Representative

2 weeks ago

Sydney, New South Wales, Australia Marketfinder Full time

**Company Overview**:
This company is a boutique, well established financial services provider specializing in Margin FX and CFD markets. With a Trust Pilot score of excellent, their commitment is to deliver unparalleled services to their clients, ensuring a seamless and rewarding trading experience.

**Position Overview**:
**Key Responsibilities**:

- Handle inbound customer inquiries and provide timely, accurate, and courteous responses.
- Utilize excellent communication skills in both Mandarin and English to assist a diverse client base.
- Collaborate with other team members to ensure consistent and high-quality customer support.
- Maintain a deep understanding of our products, services, and market trends.
- Escalate complex issues to the appropriate teams for resolution.

**Qualifications**:

- Strong communication skills in both Mandarin and English.
- Excellent interpersonal and customer service skills.
- Ability to learn and adapt quickly to changing market conditions.
- Detail-oriented with strong problem-solving abilities.
- Prior experience in customer service is a plus, but not mandatory.

**Training**:
We understand that success in this role requires a strong foundation. Therefore, the business will provide comprehensive training to ensure their Client Service Representatives are well-equipped to navigate the complexities of the Margin FX and CFD markets.

**Benefits**:

- Competitive salary
- Opportunities for career advancement
- Ongoing training and development

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