Customer Insights Lead

6 days ago

Geelong, Victoria, Australia Gmhba Full time

**Remarkable care; remarkable career.**

We have an opening for a Customer Insights Lead to join our team on a 9 month fixed term contract commencing February.

Within this role, you'll champion customer experience through the collection, interpretation, and delivery of customer insights. You will identify issues and provide clear and actionable recommendations related to improving conversion, experience and lapse. You will develop the sophistication of insights and analytics dashboards that support decision-making.

**About you**
- Tertiary qualifications in a relevant degree in marketing, management, business, commerce or equivalent experience.
- 5 years+ years' experience in customer experience, insights, marketing, or similar related role
- Experience interpreting customer data and linking it to the development of strategies and campaigns.
- Strong written communication skills, to create execution planning documents, reports and briefs.
- The ability to confidently communicate new ideas both verbally and in writing, and interested in continuous knowledge sharing within a close team.
- The ability to manage multiple projects simultaneously and have a strong focus on quality assurance.
- Comfortable working with ambiguity and changing priorities in a fast-paced environment.
- Enthusiasm to learn new skills, solve customer problems and dig beyond the surface of the role.
- Strong commercial and financial acumen.
- Actively engages in and fosters a friendly, harmonious and productive working atmosphere.

Highly desirable
- Experience utilising Human Centred Design principles.
- Experience working in an Agile environment or understanding of Agile practices.
- Experience in the facilitation of focus groups to collect qualitative data points.
- Private Health Insurance, financial services or relevant industry knowledge.

Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

GMHBA began almost a hundred years ago to provide healthcare to Geelong's workers and has since grown to become one of Australia's largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

**Let's get started.**

Download the position description

**Healthier Together When Vaccinated**

GMHBA has made COVID vaccinations mandatory for all employees in order to protect staff, patients and members becoming infected with or transmitting COVID-19. This decision reflects our ongoing commitment as a health company to protect the health of our community. You will be required to provide proof of double dose vaccination or a medical exemption as a condition of employment.

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