Data Insights Specialist

23 hours ago

Geelong, Victoria, Australia beBeePerformance Full time $80,000 - $100,000
Job Description

We are seeking a skilled Data Insights Specialist to join our team. In this role, you will be responsible for analyzing and interpreting complex data sets to inform business decisions.

Key Responsibilities:
  • Summarizing and presenting data outputs using data storytelling techniques and incorporating meaningful visualizations and actionable insights.
  • Providing analytics and insights into operational performance and customer contact behaviors.
  • Reporting and analysis to provide actionable intelligence into the causes of unexpected call demand and unplanned contact centre performance.
  • Assessing impact of demand on the environment to inform forecasting and improve performance.
  • Manipulating, presenting, and analyzing data to report on key drivers across multiple channels.
  • Coordinating and drafting high-level correspondence and reports.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience working in the financial or government sector is highly desirable.
  • Advanced knowledge of data visualization tools (such as Power BI, SAS, Tableau) and SQL.
  • Experience in Contact Centre Operations, particularly in a multi-skilling/multi-site environment will be highly regarded.
  • Strong communication and stakeholder management skills.
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others

Please note that experience in reporting in a contact centre environment and advanced knowledge of Microsoft Excel (Power Query, Power Pivot) are highly valued in this role.

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