Customer Care Consultants

1 week ago


Brisbane, Queensland, Australia The Andersen Partnership Full time

Permanent positions with 3 days WFH a week
- Work for a Global Insurance company
- Hybrid WFH/ office role with laptop & headset provided

**Key Information**
- Need to have proven Call centre | customer service experience
- Permanent positions with 3 days WFH a week
- Must be self motivated and have high attention to detail
- Work for a Global Insurance company

**Your New Role**

We are looking for several Customer Care Consultants which will see you providing quality customer service and administration to help with a range of insurance policy holding clients.

**Key Information**
- Need to have proven Call centre | customer service experience
- Contracted role with potential extension or permanency
- Must be self motivated and have high attention to detail
- Work for a Global Insurance company

**A Day In The Life**
- Data Entry / Administration
- Taking inbound calls
- Manage the escalation process and flag to the correct area
- Updating policy holder details
- Providing high levels of customer service in a fast paced call centre environment

**Your Background, Skills And Experience**
- Proven success in a Call Centre | Customer Service role
- Strong verbal and written communication skills
- Proficient in Word, Excel and Access
- Understanding of Insurance, Super or Financial services will be highly regarded
- High attention to detail
- You will be provided with a Lap top and headset



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