Technical Support Specialist

5 days ago

Sydney, New South Wales, Australia Penske Full time

**Your New Opportunity**:
Due to massive growth we have a career opportunity for a **Technical Support Specialist **to join our high performing national Off-Highway Engineering & Technical Support team. This role will be located in Chipping Norton, providing technical support in the **rail market** to internal and external stakeholders.

**In this role you will**:

- Provide technical support to Penske's service teams, OEMs and end customers in the Rail market within Australia and New Zealand.
- Provide troubleshooting support to Penske technicians.
- Liaise with MTU factory representatives to facilitate technical support.
- Maintain excellent relationships with customers and OEMs, and key suppliers, management and staff.
- Work internally with Parts & Service with regard to support issues and elevate appropriately within the technical support team.
- Work within the technical support team on failure analysis.
- Support team improvement projects in collaboration with Technical Service management.

**About you**:

- Technical engineering qualifications or relevant trade & industry experience.
- Knowledge and experience of Penske/MTU products and services is desirable.
- Practical experience in Rail/Industrial markets would be a benefit, but not essential.
- Computer literacy to a level necessary to manipulate spreadsheets, develop effective presentations for internal/external customers and write technical reports.
- Effective time management and sound administrative ability.
- Ability and comfort to travel with a role requiring a degree of regular travel within Australia and New Zealand.

**About Us**:
Penske, a Fortune 500 company with global operations and a legendary reputation employs over 1300 individuals throughout Australia and New Zealand. With thriving on
- and off-highway markets, including road transport, energy solutions, rail, mining, defence and commercial marine, we're the go
- to supplier of premium power system solutions.

**Why Join Penske?**

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:

- Generous remuneration package
- Accredited Training & Development programs;
- A business commitment to providing the highest levels of safety, technical and leadership training;
- Reward and recognition programs;
- Employee Referral Program - generous employee referral fees
- Employee Assistance Program;
- Family friendly benefits including paid parental leave.

**Be ambitious. We are.

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