Service Line Partner

**Role**: Service Line Partner - Centre Services

**Location**: Murarrie (Brisbane) Queensland

**Employment Type**: Full-Time

**What we're all about**:
With 16,500 "Goodstarter" team members across nearly 700 centres nurturing 70,000 children, we're Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. Our vision is for Australia's children to have the best possible start in life.

The Service Line Partner - Centre Services is an exciting, new role within the IT group of Goodstart Early Learning and will be responsible for strategic relationship management, day to day management and continuous improvement of IT services for Goodstart's centres. The service line is Centre Services which provides service and technology offerings to Goodstart's centres to support essential early childhood education and care. The Centre Services Service Line Partner will be required to develop a good understanding of network operations and the business of the Early Childhood and Care sector.

**About the role**:
The Service Line Partner is the primary point of contact for strategic management of a portion of Goodstart's technology portfolio. The role is tasked with understanding their customer's needs, evaluating the fitness of their portfolio's technologies to meet those needs, and collaboratively creating a strategic roadmap to improve the portfolio to meet any identified deficiencies. Budgeting, vendor, and contract management are critical to the role to ensure that the value-for-money of the technologies under management is maintained over time.

**Your Impact**:
Business relationship management through regular meetings with leadership team to understand their perspectives and concerns with regards to the Products and Services and the priorities for improvement.
Develop remediation and improvement plans at a technical level for the technologies as well as track and monitor trends with incident problems/ issues.
Promote and educate on the services and products available to ensure maximum adoption, understanding and user experience.
Budgetary, contract and financial management through proposing budgets and monitoring expenditure throughout the financial year.
Negotiate new contracts and renegotiate contracts with vendors.
Interview, hire and conduct periodic staff performance reviews.
Build professional development pathways for all staff under management.

**You have**:
A Bachelor's degree or equivalent experience in information technology is highly desirable.
Experience in managing a technology product, product portfolio or service line is essential.
A good understanding of ITIL Service Management Practices is important in this role.

**In return, we will provide you with**:
The opportunity to work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Be recognised for your experience, with an attractive remuneration package, including access to discounted childcare (up to 15%)
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.

How to apply

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || j2wDept || SF: LI || No Early Childhood Qualification || Full-Time