Guest Service Agent

6 days ago

Cairns, Queensland, Australia Novotel Hotels Full time

Company Description
Nestled in the heart of Tropical North Queensland, Novotel Cairns Oasis Resort offers a relaxed resort atmosphere just moments from the Esplanade, city centre, and Reef Casino.
With a lagoon-style pool, Cairns' only swim-up bar, and easy access to the Great Barrier Reef and Daintree Rainforest, our resort is a favourite for both leisure and business travellers.
As part of the global Accor network, we're committed to creating memorable guest experiences through friendly service and a welcoming environment.
We're currently seeking a Part-Time Guest Service Agent to join our Front Office team.
If you're passionate about hospitality and thrive in a fast-paced, guest-focused role, we'd love to hear from you.
Job Description
As a Guest Service Agent, you'll be the first smile our guests see and the last goodbye they remember.
You'll help create a seamless, welcoming experience from check-in to check-out, making every stay feel effortless and personal.
Responsibilities
Greet guests warmly and handle check-ins and check-outs with efficiency and care
Respond to guest requests and questions with professionalism and local knowledge
Promote Accor's loyalty program and support sign-up targets
Identify upselling opportunities to enhance guest experiences
Manage phone calls, bookings, and basic porter duties as needed
Work closely with other departments to ensure smooth daily operations
Qualifications
We're seeking a friendly, professional team player who thrives in a guest-facing environment and enjoys creating memorable service moments.
You'll bring a can-do attitude, strong communication skills and a genuine passion for hospitality.
Previous experience in hotel front office or a customer-facing hospitality role
A guest-first mindset with great attention to detail and service delivery
Proactive, reliable, and able to adapt in a fast-paced environment
Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
A background with Accor and knowledge of its service culture and standards is considered an advantage.
Flexible availability, including weekends and public holidays
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5,400 hotels across 110+ countries.
The career development opportunities are endless.
Benefits Your Way
Immediate access to global accommodation and F&B discounts
#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
Recognition of service anniversaries and Accor Tenure Milestones
Our Commitment to Diversity & Inclusion
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
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