Field Service Specialist

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**:
**Introuduction**:
Focusing on Metso Automation Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Field Service Manager East. This role will allow opportunities to gain experience and training on other Metso products and services.
**What you'll do**:
Provide hands-on service work on Metso Mineral Processing Analytical Equipment in the field at various customer site.
Provide technical liaison services between customers, product divisions and sales personnel.
Perform technical evaluations and analyse equipment and machine component failures.
Supervise and oversee projects on customer sites.
Complete field machine inspections per global and customer procedures.
Escalate questions and analysis to Technical Support and Engineering.
Prepare post site visit reports, time sheets and expenses after site visits.
Support warranty process and Root Cause Analysis (RCA) where applicable.
Promote products and services to customers
Promote Technical Support value add and support Technical Support Teams
Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM
**Who you are**:
An Electrical/ instrumentation trade qualification.
Programable Logic Controller & Distributed Control Systems experience advantageous.
High-level fault-finding aptitude.
Intermediate computer literacy in MS Office - Word and Excel.
Must have current motor vehicle license.
Must be physically fit and able to pass random medical and drug tests.
Excellent communication and interpersonal skills.
Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics
Ability to work away from home, for extended periods and extended hours, on weekends or as required.
Clearly understand and competency in Risk management and safety rule compliance.
Full OEM training on Metso Analytical Equipment provided.
Ability to travel within short notice.
**What's in it for you**:
A work environment where safety is always the number one priority
A competitive base salary reflective of your skills and experience with annual incentive program
Additional Annual Leave benefit for all permanent and maximum term employees
Gender Neutral Paid Parental Leave of 18 weeks at full pay
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Active Social Club and companywide social events as your social wellness is important to us
Comprehensive medical benefits including discounted private health insurance for employees and immediate family
Career development & education assistance to further your technical and leadership ambitions
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.