Scheduling Officer

3 days ago

Brisbane, Queensland, Australia Bodewell Community Care Full time

**BodeWell Community Care | Schduling Officer | Make More Possible**

**Location**:Eight Mile Plains | QLD

**Industry**:Aged Care and Disability Support

**Employment Type**:Fulltime

**Salary**:Competitive Rates

**Are You Ready to Make a Positive Impact?**

**About BodeWell**

At BodeWell, we are dedicated to providing compassionate and tailored home care solutions to our aging clients and their families. We believe in fostering meaningful relationships, respecting individual uniqueness, and embracing flexibility to meet the evolving needs of our community. Join us in our mission to make a positive difference in the lives of those we serve.

**Position Summary**: Join our team as a Community Support Coordinator, where you will play a vital role in ensuring the quality of scheduling to support client needs in the community. You will be responsible for maximizing operational efficiency of scheduling to provide exceptional care services.

**Key Responsibilities**:

- Provide day-to-day support for consumers regarding changes to care services and answer queries about rosters and visits.
- Ensure effective rostering/scheduling of team members to meet client needs.
- Liaise with service providers, support staff, and care consultants for any ad hoc changes to care services.
- Collaborate with care consultants to provide feedback about consumers and their care.
- Match consumers with staff based on preferences, availability, and cultural needs.
- Review rosters regularly and optimize team member availability.
- Maintain effective relationships with service providers and community agencies.
- Participate in quality reporting, policy development, and auditing procedures.
- Support team members and contribute to organizational development activities.
- Assist in efforts to increase client access to services through marketing initiatives.
- Ensure compliance with organizational values, policies, and procedures, including occupational health and safety regulations.
- Participate in professional development activities to maintain and update skills.

**Qualifications**:
Essential:

- Current required vaccinations.
- Computer literacy, including Microsoft Office and databases.
- Experience in invoicing and financial administration.
- Excellent typing skills.
- Extensive experience in shift rostering supervision and support.
- Experience in the aged and/or disability sector.
- Current National Police Certificate and Statutory Declaration for Aged Care.

Desirable:

- Experience using consumer-based computer systems.
- Familiarity with languages other than English.

**Essential Skills & Attributes**:

- Ability to work effectively with clients and stakeholders.
- Self-motivated with strong organizational and administrative skills.
- Passionate about making a difference in others' lives.
- Excellent communication, customer service, and problem-solving skills.
- Welcoming and respectful attitude.
- Broad understanding of issues faced by diverse populations.
- Ability to promote the organization positively and professionally.
- Effective communication with clients, families, and service providers.
- Proficiency in rostering and managing service changes.

**Ready to Make a Difference?**
- All applicants must have NDIS clearance and provide evidence of the right to work in Australia

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