Customer Success Engineer Malaysia

Join to apply for the Customer Success Engineer Malaysia role at Kneat Solutions22 hours ago Be among the first 25 applicantsJoin to apply for the Customer Success Engineer Malaysia role at Kneat SolutionsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Kneat SolutionsKneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions.
And we do it through the ongoing development of a powerful, purpose-built software platform.
In 2014, after 8 years of intensive software development, we launched the world's most advanced validation software to help revolutionize the speed, precision, transparency and intelligence of validation in the Life Sciences sector.
The solution is now used by some of the world's leading Life Sciences companies.As Kneat continues to expand, we are looking for an enthusiastic Customer Success Engineer to join our Customer Success Engineering Team.Position SummaryThe Customer Success Engineer (CSE) will assist customers with their Kneat Technical Journey and specifically any technical items that may be hindering solution adoption and expansion.
The CSE will be key in the transfer of information from the customer to the product team for future feature development.We are seeking a technical, customer-oriented engineer to guide customers on their success journey with the Kneat application – enabling full business value and achieving all required technical and solution deliverables for our customers.Primary ResponsibilitiesEnsuring Kneat's customers get maximum value from the Kneat solutionPre- and post-sale solution support to global sales team and potential customersCustomer and partner training on use and configuration of the Kneat systemSubject Matter Expert for Kneat's technology and its customer applicationsIdentify areas of business process improvement designed to enhance the Kneat product and its delivery capability, leading to enhanced overall customer satisfactionWork closely with the sales team on account strategy and identifying additional opportunities in existing accountsEnsuring the success of customer pilots through effective process mapping and trainingWork with customers to convert their use cases for the application in to features for the internal Product team to developSupport all relevant Kneat departments to assist with design and introduction of product enhancements and new featuresTravel to client sites may be required from time to timeAdditional duties and projects as assigned.Degree in relevant discipline, (Engineering or Science)Relevant experience in the Life Sciences IndustryAn understanding of project management and processes such as Validation (including computer system Validation), Manufacturing and Quality managementExcellent communication skills, both verbal and writtenStrong organisational, time management and problem solving skillsMust have a positive nature, can-do attitude and be a team playerCustomer orientated and capable of acting on own initiativeNice to HavesAbility to speak/write in a second languageWhat We Offer YouAt Kneat, we truly value ideas and collaboration so we've created an environment that builds, protects and celebrates teamwork.
Our strong culture is central to our continued success.We offer programs and rewards that one would expect from a highly successful and growing technology company:A fantastic culture, team, energy, and a high-growth successful companyCompetitive salary and benefitsWe invite interested applicants to share their resume and cover letter.All applicants will need to fulfill the requirements necessary to obtain a background check.Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
Kneat is an equal opportunity employer.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsultingIndustriesPharmaceutical ManufacturingReferrals increase your chances of interviewing at Kneat Solutions by 2xSign in to set job alerts for "Customer Success Engineer" roles.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months agoGraduate Hiring - Next Generation Talent 2025Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoSenior Manager, Customer Success ServicesKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoWilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoCustomer Success Manager Enterprise AsiaKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoSenior Specialist, Consumer Deposits Mass Affluent & Joy@WorkKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours agoAssociate, Over-the-Top and Cloud PlatformKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoWP.
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