Customer Service And Administration

2 weeks ago

Australia Gramerci Full time

Inner Southside Location, ample parking
- $60 - $65k + Super
- Vibrant and supportive culture

A newly created opportunity for a highly motivated Customer Service and Administration Officer now exists with a leading training organisation (RTO) that services the trades sector. Head quartered in Brisbane and having been in operation for over eleven years, they deliver numerous courses nationally and have grown steadily since their inception. Due to ongoing growth and demand for their highly regarded courses, the need for a designated Customer Service professional has arisen.

**About the role**:
Reporting to the Director and working in a team of five that support operations, this varied role provides critical support to the business by primarily ensuring all enquiries are met in a timely manner, ensuring courses are at capacity, and that all students are informed and supported prior to and during their course.

**Key Responsibilities include**:
**Supporting the business development function**:

- Following up enquiries on the CRM with companies and students who have previously expressed interest in training courses.
- Providing all prospective participants and students with dedicated support and provide detailed and accurate information about courses.
- Consistently deliver excellent customer experience to prospective and enrolled students.

**Assisting the course development, compliance team and accounts team**:

- Providing and actioning weekly reporting on enrolment activity and opportunities
- Assisting Compliance Officer with RTO compliance processes
- Pay monthly supplier accounts and venues bookings using Xero
- Entering invoices into Xero, scanning, and filing Invoices and receipts

**Assisting the Trainers**:

- Maintaining and update trainer and assessor profiles.
- Assisting with organising course equipment for various locations, tool orders including invoices on Xero
- Schedule workshops and meetings
- Regularly communicate with trainers
- Run errands when required between the company facilities to support training sessions.
- Communicate regularly with the Director and Trainers to identify business related issues, opportunities, and threats.

**Required Skills and Experience**:

- Proven experience in a phone-based customer service role which may include RTO, Education, call center, hospitality, or another relevant field.
- Previous business administration experience.
- Excellent organisational and time management skills.
- Strong attention to detail and ability to multitask.
- Proficient in using various software systems including MS Office, experience with Xero desirable.
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team.
- Proactive problem-solving approach and willingness to learn.

This role offers an exciting opportunity to contribute to the growth and success of this training organisation. You will work in a supportive and collaborative environment, with opportunities for professional development and career advancement.

If you are passionate about making a difference in the training industry and thrive in a fast-paced, dynamic work environment, we would love to hear from you.

This is a full-time permanent role, Monday to Friday 38 hrs. per week. There is some flexibility on start and finish times.

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