Order Handling Coordinator

2 weeks ago

Sydney, New South Wales, Australia Talent Focus Full time

Full time permanant
- Based near parramatta
- 80k base + super + incentive

Talent Focus Recruitment are seeking an
**Order Handling Coordinator** for an international organisation at the forefront of high tech mechanical and technology-based engineering solutions. They are a provider of cutting-edge engineering solutions with a range of disciplines, including renewable energy.
- 7am-3:30pm - need to be flexible
- 80k base + super + an incentive
- Full time permanant

**Job Summary**:
Ensures efficient and timely processing of all job specific administration and order handling through the end to end service process.

**Responsibilities & Duties**:

- Create service work orders.
- Works with scheduler to ensure all service orders are processed and invoiced to customer in a timely manner.
- Process parts requisitions and external supplier requests as per service order requirements.
- Raise purchase orders as required.
- Ensure 3 way matching is conducted during the invoice stage of service.
- Enter, update and review resource hours posted to Voith maintenance management system.
- Participates in WIP meetings (as required) and update invoicing status on a weekly basis.
- Assists other Customer Service Centre team members as and when required to ensure cell runs smoothly and effectively. (Act as a backup for other CSC duties).
- Liaises with customers in relation to all invoicing enquiries.
- Provide support to other members of the order handling cell as and when required to ensure continuity of processes when absences within cell occur.
- Complete end of month tasks and in accordance with the companies reporting schedule to summarize monthly sales figures.
- Maintain archives of the NSW service files and documentation in accordance with Voith procedures.
- All administration duties as required by the CSC Workshop Manager

**Relationships and Authority**:

- Reports to the Workshop Manager.
- Builds a sound working relationship with Scheduler/planner, the CSC team and Team leaders to ensure all relevant information for jobs is available.
- Maintains sound working relationships with Customers internal/external, Suppliers, Sales team, and other staff within the company.

**Qualifications and Experience**:

- HSC or equivalent.
- Prior spare parts / service centre knowledge would be an advantage.
- Prior Customer Service experience essential.

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