Senior Manager, Shipping

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Overview
Drive the future of eBay Australia's customer experience by leading our shipping, logistics, and cross-border delivery strategy. This pivotal role owns the end-to-end shipping journey for millions of domestic and international transactions, ensuring speed, cost efficiency, and reliability. We seek a logistics innovator with deep expertise in global supply chains to optimize carrier partnerships, reduce friction in cross-border trade, and elevate seller and buyer satisfaction.
Key Responsibilities
Strategic Leadership
:
Develop & execute eBay Australia's shipping & logistics roadmap, prioritizing cross-border efficiency and scalability.
Lead carrier negotiations (domestic: AusPost, StarTrack, Toll; international: DHL, FedEx, UPS, regional specialists) for competitive rates, service levels, and innovation.
Design solutions for complex international logistics challenges (customs clearance, duties/taxes, tracking, returns).
Operational Excellence
:
Manage day-to-day logistics performance across B2C, C2C, and B2B channels, focusing on delivery speed, cost, and reliability KPIs.
Oversee cross-border compliance (Australian Border Force, AQIS, GST regulations) and risk mitigation.
Partner with eBay's global logistics teams to align and execute AU strategy with international programs
Cross-Functional Collaboration
:
Work with Product/Tech teams to enhance shipping tools, tracking visibility, and seller integration.
Advise Commercial teams on logistics-driven growth opportunities (e.g., new international corridors).
Support Customer Service with escalation resolution and root-cause analysis for delivery failures.
Data-Driven Innovation
:
Analyze shipping data (costs, transit times, damage rates) to identify trends, inefficiencies, and improvement areas.
Pilot new technologies (e.g., AI-driven routing, blockchain customs docs) and last-mile solutions.
Optimize returns logistics & reverse supply chains for international items.
Team & Stakeholder Management
:
Lead a team of logistics specialists; mentor talent and foster a culture of continuous improvement.
Build trusted relationships with carriers, 3PLs, customs brokers, and internal stakeholders (Sales, Marketing, Finance).
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