Aps5 Internal Review Officer

1 day ago

Geelong, Victoria, Australia Chandler Macleod Full time

Chandler Macleod is currently recruiting for multiple experienced
**APS5 Internal Review Officers **to join a leading Federal Government agency. This is an immediate start with a contract term of
**12 months and based in Geelong.**

**Role description**:
The
**APS5 Internal Review Officer** is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.

It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.

**Responsibilities of the role include but are not limited to**:

- Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
- Undertaking evidence-based decision making as prescribed in the Operational Guidelines and Agency policies.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

**Key skills required for role**:

- Ability to coach and mentor staff
- Review data metrics and identify trends
- Complete quality checking
- Ability to deliver training
- Review performance outcomes and identify areas for capability uplift

**Desirable skills to have for the role**:

- Strong communication skills, verbal and written
- Ability to work proficiently and monitor workloads
- Technical capabilities or ability to acquire quickly

Please note that to be eligible for this position you must be an
**Australian Citizen.**

**You also must be willing to complete a Work Sample Assessment by COB Monday 27th March.**

If you are interested in the position, then please click on the

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