Salesforce Administrator/Analyst

Time Type: Full time

Worker Type: Employee
- Location: Australia, flexible
- Type: Permanent, full time
- Hybrid role, Happy to talk flexible working

**The opportunity**

An opportunity has become available for a Salesforce Administrator/Analyst to join the Elders Insurance Operations Team on a permanent full-time basis. Elders Insurance, part of the QBE Group, operates an agency network distributing general insurance products and is one of Australia's largest regional and rural insurance providers.

**Your new role**

As our Salesforce Administrator/Analyst you will work as part of a dedicated Salesforce support team to ensure we are maximising the efficiencies and capitalising on the full features and benefits of Salesforce for our Elders Insurance business. Your responsibilities will include:

- Actively manage support queries and requests from users, including assistance with reporting, campaigns and templates
- Identify, investigate, and resolve user issues, which may include working with multiple IT Teams to resolve
- Manage escalated incidents and service requests to ensure timely resolution, monitoring and addressing performance and availability issues and escalating to development team where appropriate
- Assist with day-to-day Salesforce administrative functions including user account setup and maintenance, permissions and sharing rules, password resets, data updates via Data Loader, building and running adhoc reports
- Manage the system change process alongside the development team including coordinating testing activity, ensuring quality outcomes are delivered and stability of the systems are maintained
- Work closely with various stakeholder groups, business units and user groups to drive uptake and embed usage
- Actively explore process improvements and ways of increasing efficiency
- Support activities aligned with major Salesforce enhancements

**About you**

To be successful in this role you will proven experience with Salesforce Sales Cloud, preferably in Financial Services/Insurance. You will also have;
- Ability to provide a high level of customer support and communicate effectively
- Proficient Excel skills
- Experience working on projects and as part of a project team
- Ability to support end user training via multiple formats including face to face
- Highly motivated - solution focused and responds to challenging priorities with a sense of urgency and pace
- Well-developed problem solving and analytical skills
- Ability to effectively present information in one-on-one and small group situations to users and other employees of the organisation

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employe