Customer Support Manager

2 weeks ago

Sydney, New South Wales, Australia Relevance Ai Full time

**About Relevance AI**:
We are a fast growing Series A backed startup building the Home of the AI Workforce. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system.

We are a team of 30+, growing fast and based in Sydney and San Francisco, California, we have raised $15M+ to date from leading VCs like Insight Partners and Peak XV.

**The job**:
We're looking for a Customer Support Manager, focused delivering world-class customer support to our users.

**What you will do**:

- Support our customers every day.
- Working with the rest of the team, develop the customer support function from the ground up.
- It's the first dedicated customer support role at Relevance AI. So it's a very rare opportunity to really have a huge impact.
- Work with the team to ensure that our guides and documentation are up to date.
- Deploy AI Agents to help you deliver world class customer support.

**What You Will Need?**:

- Experience as a Customer Support Manager in a SAAS B2B environment.
- Excellent communication skills
- The ability to quickly get up to speed with the developments of a rapidly changing product.

**What Do We Love to See?**:

- Accountability for customer-centric outcomes. If you've owned and drove a number, tell us all about it.
- A growth-mindset. We value hard work, resilience, and those that are eager to learn from feedback.
- A proactive approach to identifying and solving problems.
- A keen interest in Generative AI.

This role is based in Sydney, and no recruiters, please.

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