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Technology Support Officer
2 weeks ago
** Continuous applicant pool APPLY NOW**
Multiple and ongoing temporary opportunities are available in our Technology Support Team, with roles located across Brisbane, South Eastern Region, Southern Region, North Coast Region, Central Region, Northern Region and Far Northern Region. These opportunities are an ideal way to gain entry to and experience in a dynamic and complex ICT environment, and make a difference in the community by supporting and working with Queensland's public safety agencies.
**Your Key Accountabilities will include**: - Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets. Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs. Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services. Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions. Assist with technology support and technical specifications for BAU and project related activities. Participate in the implementation of technology refresh and technology uplift activities.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
