Maternal And Child Health Administration Support Officer

2 weeks ago

Melbourne, Victoria, Australia City Of Hobsons Bay Full time

**Altona location, close to public transport**:

- **Assist families with children to provide excellent customer service**:

- **Permanent, part-time role 3 days per week**:

- **Salary: Band 4 - $68,107.31 to $73,152.02 + super**

**The opportunity**

We're looking for a friendly and capable Administration Support Officer to join our Maternal and Child Health (MCH) team at Hobsons Bay City Council.

In this important front-line role, you'll assist families with babies and young children by providing excellent customer service and administrative support across our MCH programs. You'll work in a supportive team that delivers services like Universal and Enhanced MCH, immunisations, parenting programs, and more.

This is a great opportunity for someone who enjoys a fast-paced environment, values accuracy, and is passionate about helping local families.

**Key Responsibilities**
- Answer phone and online enquiries with care and professionalism
- Book and manage MCH appointments, including birth notifications
- Maintain accurate client records using systems like CDIS
- Handle sensitive information with confidentiality
- Support other Community Life teams during busy periods
- Order clinic supplies, update reports, and help onboard new staff
- Suggest ways to improve services and share ideas with the team

**What You'll Need**
- A current Working with Children Check (mandatory)
- Strong communication skills (written and verbal)
- Experience in customer service, especially in busy or community settings
- Good computer and data entry skills (CDIS experience is a plus)
- Excellent time management and organisation
- A team player attitude and willingness to help others

**How to apply**
follow the links to send us:

- your cover letter; and,
- a current CV outlining alignment to the position

The position description can be accessed below.

Applications will be accepted until **11:30PM** on **30 July 2025**

**Make an Impact that Matters**

Hobsons Bay Council is shaping precincts, building community infrastructure, delivering positive environmental, social and economic outcomes through programs and policies, and providing over 120 services to strengthen our diverse community.

If you're ready to rise to the challenge of making a real difference, join us to help create a community and city that is inclusive, empowered, sustainable and visionary.

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