Program Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of role

Incident Management (IM) Capability Readiness delivers on QFES emergency management strategies through effective operational coordination and ongoing analysis of a variety of tactical, operational and strategic incident management functions. The primary focus is developing the future IM readiness needs for the organisation and building relationships with internal and external stakeholders and exercising systems to support operational preparedness, response and recovery, including review of operational plans to ensure they are flexible and scalable to manage all hazards. The team contributes to reviewing QFES' capability readiness and capacity preparedness as per the IM Training Framework for bushfire and severe weather activities within the state operational coordination environment.

Reporting to the Executive Manager, you will be a key member of the team providing advanced administrative support to the functions of the unit, including to contribute to the review, development and implementation of policies, procedures, systems and communications to meet business objectives. You will work with internal and external stakeholders to ensure state operational readiness, including logistics, planning and reporting meets organisational requirements and contributes to high quality preventative and responsive services in accordance with QFES strategies and community expectations.

Key requirements

Highly desirable requirements
- Have a current Certificate IV in Training and Assessment qualification or can obtain the skill within a mutually agreed timeframe.
- High level understanding of Australasian Inter-Service Incident Management System (AIIMS) and QFES operational concepts.
- Demonstrated knowledge and/or experience working in an operational coordination centre along with knowledge or the ability to rapidly acquire knowledge of QLD Disaster Management arrangements (QDMA).
- Hold or the ability to obtain, Level 1 Procurement Queensland Government purchasing qualification.

Special requirements
- It is expected that the incumbent will participate in an out-of-hours roster during emergency event operations. This may require work outside of normal working hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Provide high level administrative and project support, including maintaining document management systems, filling and financial administration to ensure business objectives are achieved.
- Provide management support for state operational readiness, including logistics, planning and reporting in relations to disaster and emergency operations across all levels of QDMA.
- Assist with the delivery of training and assessment programs, including review, development and implementation of systems to support operational readiness capability and capacity.
- Develop and implement best practice strategies, directions and objectives to enhance service delivery and operational capability, and monitor outcomes against performance during activation.
- Develop and maintain strong relationships with internal and external stakeholders to ensure IM capability readiness information is shared between regions, other emergency services and agencies through timely communication and liaison.
- Assist in the preparation and review of reports, briefing notes, submissions departmental or other correspondence, in accordance with organisational requirements.
- Research, analyse and observe trends and issues and contribute to the assessment of IM capability readiness products, and provide recommendation to ensure quality decision making.
- Undertake and support operational duties during emergencies and disasters and work within a dynamic environment, fostering teamwork and actively participate in performance and development programs.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision
- Leads strategically
- Stimu