Delivery Lead

2 weeks ago

Melbourne, Victoria, Australia Cognizant Full time

Are you a dynamic leader with a passion for delivering exceptional service? Cognizant is looking for a Delivery Lead with ServiceNow experience to join our team and drive excellence in our service delivery. Reporting to senior leadership, you will oversee all functions within the delivery organization, ensuring high-quality service for our clients.

**In this role you will be responsible for**:

- Lead with Vision: Provide leadership and direction to the regional services delivery organization, inspiring your team to achieve excellence.
- Set the Bar High: Establish ambitious goals and objectives for service delivery team members, fostering a culture of continuous improvement.
- Innovate and Improve: Develop professional services delivery practices through the creation of repeatable processes and implementation of best practices.
- Consistency is Key: Ensure the creation and maintenance of delivery collateral (e.g., templates and presentations) for efficient and consistent client-facing deliverables.
- Build and Grow: Onboard, train, and develop team members, fostering a supportive and collaborative team culture.
- Collaborate for Success: Partner with sales and other services teams to provide support during sales pursuits.
- Resource Management: Work with other leaders and resource managers to identify and allocate resources for each project, resolving any conflicts.
- Plan for the Future: Participate in resourcing and hiring planning meetings with other service delivery leaders and management team members.
- Maximize Utilization: Manage and increase utilization numbers of service delivery team members, ensuring accurate resource and revenue projections.
- Measure and Report: Develop metrics and reports to demonstrate team performance, profitability, and continuous improvement.
- Communicate Effectively: Articulate status, manage risk, and escalate issues to senior leadership as needed.

**To be successful in this role your soft skills and experience should include**:

- Proven experience in a leadership role within service delivery.
- Strong knowledge and experience with ServiceNow.
- Excellent leadership, communication, and interpersonal skills.
- Ability to develop and implement best practices and repeatable processes.
- Strong problem-solving skills and ability to manage risk.
- Experience in resource management and team development.

**Benefits**
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

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