Ecommerce Specialist

1 week ago

Melbourne, Victoria, Australia Officeworks Full time

**Title**:Ecommerce Specialist - B2B**:

- Location: Chadstone, Victoria, AU

**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide - we're focused on delivering a wide range, low price and great service. We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

**About the role**:
In this role, you'll lead the optimisation of B2B website merchandising and content across the Officeworks and Flexiworks websites. Reporting to the Ecommerce Trade Manager, you'll be the go-to person for online content, merchandising, and trade-driving initiatives that support business customer growth and engagement.

You'll work closely with category teams, B2B sales and marketing, and a range of digital and tech stakeholders to ensure content is relevant, timely and delivering results.

This role is hybrid, with 2 days a week based at our Chadstone Support Office.

**What You'll Be Doing**
- Optimise the online journey for B2B customers across the Officeworks and Flexiworks websites
- Manage and implement category navigation and merchandising, including on-site search optimisation and add-on product recommendations, across assigned product categories on the Officeworks website.
- Collaborate with internal stakeholders to deliver B2B-focused landing pages
- Manage all content, merchandising, onsite search, product recommendations and platform admin for the Flexiworks website.
- Analyse online performance and make data-led recommendations to drive conversion and revenue
- Represent the ecommerce team in B2B meetings, sharing insights and identifying new opportunities
- Monitor competitors and suggest reactive opportunities where relevant

**About you**:
**What You'll Bring**
- 4+ years in ecommerce, ideally in a retail
- Strong experience managing online content and website merchandising
- Solid knowledge of web analytics (Adobe or Google Analytics)
- Basic HTML and CSS skills
- Confident working with ecommerce tools such as PIM (STEP), Contentful, Algolia, Rich Relevance and Joomla
- Experience working with cross-functional teams and engaging senior stakeholders
- Strong attention to detail and a proactive, commercially-minded approach

**Our culture**:
It's all in a day's work when you're part of the Officeworks community - where you're not defined by who you are, but what you can do. We celebrate our teams' uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy.

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