Customer Success Consultant
15 hours ago
Engage clients to deliver training, implement solutions, and build relationships in the legal sector at LexisNexis, a global leader in legal technology.Your roleResponsibilitiesDelivering a minimum of 40 training hours per month and maintaining accurate records.Planning learning activities to cover the client base and minimize cancellations.Identifying opportunities for new sales to fulfill client needs.Enhancing clients' knowledge of LexisNexis products and driving usage.Building effective relationships with individual users and key stakeholders.Defining client learning needs and planning and implementing effective training solutions.Engaging with clients including corporate, law firms, barristers, and government departments.Reporting to the Head of Customer Success.Liaising with a range of management and staff levels, particularly with Sales departments.About youQualificationsA law degree or a strong understanding of the Australian legal landscape; open to law graduates seeking alternative careers.Demonstrated customer success background, preferably within the legal industry.Experience in training delivery and using platforms like eLearning.Ability to identify opportunities while building solid relationships with customers and stakeholders.Exceptional communication and presentation skills.Understanding of Boolean and free text search principles.Authorization to legally work in Australia.Compensation & benefitsDiscounted health plan rate and optical assistance.Life assurance and income protection.Option to buy additional annual leave days.Employee Assistance Program.Flexible working arrangements.Benefits for you and your family.Access to learning and development resources.Shared parental leave, study assistance, and sabbaticals.Training, development & rotationsAccess to learning and development resources, study assistance, and support for professional growth through various wellbeing initiatives.Career progressionOpportunities for advancement within LexisNexis, a global organization, with potential to move into senior customer success, training, or other professional roles.How to ApplySubmit your application for the Customer Success Consultant - Training Specialist role at LexisNexis.
The company is looking to fill this role as soon as possible; apply now to be considered.This job may close before the stated closing date, you are encouraged to apply as soon as possibleReport this job
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