Customer Success Manager

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Head of HR & Culture @ Rapid Care 4U | Founder of The Virtual Assistant Experience

Job Title: Customer Success Manager

Job Category: Commercial

Location: Perth, Australia (Working across APAC & UK timezones)

Working Hours: Monday – Friday - 8am – 2pm & 5pm – 7pm OR 9am – 2pm & 5pm – 8pm

Salary Range (Package total): A$75K-A$85K

Position Type: Full-time, Permanent

Job Description

About Us:

Rapid Care 4U is a cutting-edge digital healthcare communication and service platform, revolutionising social care services through technology. We provide expert, immediate, and cost-effective care to care homes, private practices, and individuals.

We are currently seeking an enthusiastic and customer-focused Customer Success Manager (CSM) to join our dynamic team at Rapid Care 4U. As the key link between our customers and Rapid Care 4U, this role is ideal for someone passionate about building strong relationships, driving engagement, and ensuring long-term customer success.

Your Role:

• Strategically manage a national portfolio of accounts across Australia (Sydney) and New Zealand (Auckland) to drive growth, maintain a strong pipeline, and onboard new clients.
• Lead the onboarding process for new clients, ensuring a seamless transition and strong initial engagement with Rapid Care 4U solutions.
• Attend client sites (where possible) and meetings for regular reviews, fostering strong relationships and ensuring continued success.
• Provide insights and recommendations to enhance client ROI, improve satisfaction, and strengthen long-term partnerships.
• Drive customer retention by proactively addressing needs, identifying risks, and ensuring ongoing value.
• Collaborate effectively with cross-functional teams, including managers and internal stakeholders, to support customer success.
• Introduce and promote new or existing Rapid Care 4U solutions to help clients maximise their benefits.

Who We're Looking For:

• Bachelor's degree (or equivalent experience) in Business, Marketing, Healthcare Management, or a related field.
• 3-5 years of experience in Customer Success, Account Management, or Client Relationship roles, with a proven track record in customer retention, account growth, and stakeholder management.
• Background in healthcare, SaaS, technology, or a related industry is a plus.
• Strong relationship-building, communication, and presentation skills, with a consultative approach to engaging stakeholders.
• Analytical, organised, and data-driven, with the ability to manage multiple accounts and priorities effectively.
• Proficiency in CRM software (e.g. HubSpot) and a proactive, customer-centric mindset.

Why Join Rapid Care 4U?

• Work-life balance – We prioritise your well-being with adaptable schedules and the support you need to thrive.
• Competitive salary – Enjoy a competitive salary package based on experience and performance.
• Professional development – Access to continuous learning opportunities, training, and career growth within the company.
• Support & collaboration – Work autonomously while receiving support from a dedicated team, including cross-functional departments and leadership.
• Tech-driven success – Leverage Rapid Care 4U's innovative tools and CRM systems to enhance efficiency and client satisfaction.

If you're eager to be part of revolutionising the healthcare industry and ready for a dynamic, rewarding, and flexible opportunity, we want to hear from you

Apply now and kickstart your exciting journey with Rapid Care 4U

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionSales, Business Development, and Customer Service
• IndustriesHospitals and Health Care

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