Retail & Tourism Team Leader L Summerland Farm

Increase your take home pay through Salary Packaging options
- Part time - 22.5 hours per week
- Grow your career with us

**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).

Summerland Farm is located on a beautiful macadamia and avocado farm, set high on the hills of the Alstonville plateau overlooking the Ballina coastline. It is a major tourism attraction, with a working farm, restaurant, functions centre, packing and dehusking facilities. This multi-award-winning attraction is a business of Aruma, committed to innovation, continuous improvement and building strong relationships through inclusive employment opportunities for people with disability.

**About the role**:
Our Restaurant Team Leaders provide effective supervision and support to a small team to carry out day to day operations. Team Leaders assists to maintain a high-quality standard to achieve business outcomes and to provide excellent customer service, ensuring repeat business in the restaurant.

This role will focus on providing specific coaching, sometimes on a one-to-one basis, enabling employees with a disability to develop skills that meet key performance outcomes for the hospitality and retail business services.

**Key Responsibilities**:

- Support employees to effectively deliver hospitality products and services to customers and daily restaurant procedures were met
- Work collaboratively with team members to share knowledge that assists Supported Employees to develop skills and to achieve their employment goals
- Provided effective operational leadership, that increases team productivity and creates a positive values-focused culture
- Engage customers and create a positive experience within the hospitality space
- Maintaining a professional appearance and manner, keeping the working environment and tools/equipment of the trade clear and organised

**Benefits of working with Aruma**:

- ** Salary Packaging**:Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- ** Fitness Passport**: Access to subsidised Gym membership
- ** Employee Assistance Program**: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- ** Discounted Health Insurance**: Access to a range of discounted health and wellness services through Bupa.
- ** Recognition & Rewards**: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- ** Job Satisfaction**: Through making a real difference in peoples' lives within a values-driven organisation.

**About you**:

- Qualification in hospitality; or equivalent knowledge and experience
- Demonstrated experience in supervising employees and or teams
- Flexibility to work a range of shifts as per hospitality industry requirements, including weekends
- A commitment to the Summerland Farm and Aruma's Code of Conduct
- Effective verbal and written communication and ability to adapt to individual needs
- Effective problem solving and technical skills to solve maintenance and customer matters
- Sound organisational skills and ability to prioritise work of a small team
- A practical understanding of food safety and WHS requirements
- Sufficient physical fitness to meet the manual handling and environmental requirements of the position
- A current Australian driver's license
- Have NDIS Worker Screening Check and Police Check clearance OR be willing to complete
- Have a current First aid and CPR Certificate OR be willing to complete

**Desirable**:

- Formal leadership training (such as Cert IV or Diploma of Frontline Management)
- Previous experience working with people with disabilities
- RSA certificate

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