Customer Liaison Officer L Summerland Farm

Permanent role - Full time
- Increase your take home pay through Salary Packaging options
- Grow your career with us

**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is **BRAVE**. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (**Bold**, **Respectful**, **Authentic**, **Value Teamwork**, **Excellent**).

**About the role**:
You will be part of a dynamic and inclusive business enterprise that provides employment opportunities for people with a disability whilst delivering industry standard best practice business services.

Summerland Farm is a business of Aruma. It is a major tourism attraction in Northern NSW, with a restaurant and functions centre, macadamia and avocado farm, fruit packing and dehusking facilities, located in Alstonville.

The Customer Liaison Officer will support the Horticulture Manager in achieving business objectives through the efficient service delivery and customer management of the fruit packing and macadamia dehusking facilities. They will ensure quality and maintain stakeholder relationships that sustain and enhance business opportunity and reputation.

**What does success look like?**:

- You First. Person-centred approaches and focus being evident in all areas of daily interactions and practice including, customer goals and outcomes, as well as being considered in all decision-making processes ensuring customers receive quality supports.
- BRAVE. Evident in own behaviours, modelling Aruma values and Code of Conduct in your leadership role and having every employee's actions, intentions, conduct, and interactions supporting Aruma's vision and purpose.
- Team members across the fruit packing and macadamia dehusking businesses were advised effectively to meet operational and strategic requirements.
- Sales growth was achieved across the Horticulture businesses through promotion and coordination of timely and quality product processing.
- Customer base expansion occurred through product development opportunities and promotions.
- A high standard of customer service delivery was provided, and positive customer relationships maintained as evidenced by excellent customer feedback.
- New business opportunities were created and implemented from researched industry trends and a demonstrated valued presence within the community.
- Led quality assurance programs and audits that achieved compliance requirements.
- Team relationships with the broader Summerland Farm team facilitated cooperation and collaboration, reflecting our values and producing effective team results.

**Benefits of working with Aruma**:

- ** Salary Packaging**: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- ** Fitness Passport**: Access to subsidised Gym membership
- ** Employee Assistance Program**: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- ** Training**: Opportunity for Cert IV accredited training through our RTO
- ** Discounted Health Insurance**:Access to a range of discounted health and wellness services through Bupa.
- ** Recognition & Rewards**: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- ** Job Satisfaction**: Through making a real difference in peoples' lives within a values-driven organisation.

**About You**:

- Tertiary qualifications, in Customer Service, Tourism or relevant industry
- Demonstrated experience in customer engagement roles
- Proven ability in the provision of ensuring a high-level of customer service.
- Ability to lead and work effectively as a team member to achieve business requirements.
- Demonstrated ability to effectively communicate and positively engage with a range of people including customers, staff, team leaders, suppliers, to ensure a positive customer experience and business outcome.
- Proven ability in presenting monthly reporting on key performance indicators to the Manager.
- Exceptional organisational skills and ability to prioritise and delegate task in a fast-paced work environment.
- Ability to create community links to promote brand and business opportunities.
- Sound knowledge of Workplace Health and Safety legislation and food safety requirements.
- Ability to develop sound knowledge of Industry Standards and quality assurance programs.
- Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State).

**Desirable**
- High levels of computer literacy including Microsoft office