Enterprise Customer Success Manager

Cyber security is one of the fastest growing priorities across industries, with over half of developers expecting it to become even more important over the next 12-18 months.

Here at Secure Code Warrior (SCW), we're focused on transforming security and compliance from a check-box on the roadmap to an always-on mindset across the DevOps cycle. Our approach focuses on upskilling developers through gamification of learning and integrating with their preferred tool sets, such as GitHub and Jira. With SCW, companies are able to differentiate from their competition, and ship code faster and more securely than ever.

Founded in 2015 out of Australia, we are a truly global remote-first company with employees all across the globe including Australia, America, Belgium, England, Iceland and more. Plus, an exciting list of global brands that we're proud to include as our customers, such as JP Morgan Chase & Co, Zoom, and Atlassian.

After raising Series B in 2019, from firms such as Goldman Sachs and Cisco Investments, we're excited to be in the next phase of our growth, focusing on scaling the business to bring secure coding education and developer tools to the world

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Top Employee Benefits: *
Global Flexible Work Schedule
Unlimited Paid Time Off (really, we mean it)
Equity/Share Options
Remote/ Optional Hybrid (Office space available in some locations)
12 Weeks Gender Neutral Parental Leave

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US Employees: *
Fully Paid Health, Vision, and Dental for Employees and Dependants
401k w/ Match

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Enterprise Customer Success Managers* at Secure Code Warrior take our customers from ordinary to extraordinary through a personalised success journey which guides, coaches and nurtures their organisation through maximum engagement and adoption, resulting in best-in-class cybersecurity practices.

As a CSM with Secure Code Warrior you are our biggest fan, going beyond advocating for our products and fervently showcasing the value we bring to customers, jumping up and down to ensure customers are well aware of the impact we have on their business.

Let's face it, you're going to be talking to people all day every day, so it'd be safe to call you a people person right? Our CSM's have great stakeholder management, you'll work across multiple teams on daily challenges, where you'll use your resourcefulness to find solutions and deliver with a goal to delight.

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**What you'll do**
- Onboarding - you show our customers immediate impact, you guide them through the platform and maximise value immediately, you ensure they become a power user and have the ability to use the platform to its full potential.
- Renewals - you're planning the renewal journey with customers months ahead, you're able to demonstrate Secure Code Warrior's value and what that looks like over multiple years. You partner with SCW Account Managers to ensure the renewal is smooth.
- Voice of the customer - you bring back the good, the bad, the ugly, warts and all, you work closely alongside the rest of the business to ensure the customer's voice is being heard.
- Upselling / cross-selling - you're constantly identifying areas of improvement and value for our customers.
- Creation and maintenance of Success Plans for your portfolio of accounts.
- Strategic Guidance - you will be guiding and providing best practice for our largest clients to build out world class AppSec Training programs
- Navigate Risk - sometimes risk is inevitable but the ability to be proactive and mitigate the risk is a must.
- Building out process improvements which contribute to the way we work as a function
- Mentor and guiding fellow CSM's, especially those Associate CSM's working with you on our largest enterprise customers

**What you bring**
- This isn't your first rodeo, you've got a long track record working with reputable B2B SaaS companies and taking them through memorable CS journeys.
- You've got a loud voice, CS is the voice of the customer, you will work closely alongside our product and engineering teams and present data-backed trends that will help refine, improve and streamline products processes and improvements.
- You realise that CS is a critical revenue function and along with value comes a price, you have no issues presenting solutions and value to clients, you have a knack for uncovering new opportunities and holding yourself accountable to churn, cross-sell rates, and ARR numbers.
- Strong understanding but not limited to Application Security, IT Security, Software Development Lifecycle, and experience/exposure to SSO/API Integrations.

LI-Remote

You're joining us at an exciting stage in our journey, and are key to our future success. You'll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper.

Warriors have full flexibility. We appreciate that you'll do your best work when you're rested and energized. With our business operating globally, there's