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Client Delivery Manager
2 weeks ago
A bit about us
Do you want to join one of the world's fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We're looking for enthusiastic and ambitious people to join our talented team.
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIFA, AFL & NRL choose to work with Genius Sports.
We help brands and media organisations engage and monetise sports fans with next-generation digital advertising, content and broadcast services. Whether it's running marketing campaigns on behalf of sports teams or brands or working with leagues to create personalised experiences for their fans, we are pushing the boundaries of sports entertainment.
DUTIES & RESPONSIBILITIES
**Main Responsibilities**:
Managing product scope & deliverables against key milestones and minimising scope creep
Prioritising product quality and stability and planning for and mitigating all risks during product build phase and throughout the lifecycle of product duration
Internal and external stakeholder management throughout the product life cycle, coordinating resources and leading the project team through the delivery and beyond
**Product Strategy & Ideation**:
Having a deep understanding of Free-to-play product offerings and the ability to use this to define robust custom solutions for our prospective and existing clients
Ability to document solutions to gather accurate estimates from all internal resources required to execute the work
Pulling together Resource Plans with estimates to cost up products and projects including costs of initial build, rollovers and product maintenance
Contributing to Statement of Works and Proposals with product descriptions and user stories, timeframes, assumptions and exclusions to set the Delivery team up for success
**Product Delivery / Project Management**:
Once a deal is won, taking on the product build from the Bus Dev team and setting it up to be delivered according to the documented Delivery Methodology
Working with the Account Manager and serving as a primary point of contact for the client throughout the lifecycle of the product & making them feel as though you are in control of all aspects as well as making them aware of all deliverables on their end by providing regular updates via PSR & maintaining
a client facing risk register
Scheduling appropriate resources required to deliver the work & continuously managing this as the project goes on with Resource Management and Float
Maintaining a strict, client facing timeline that clearly outlines all deliverables, dependencies, milestones & key dates - making sure this timeline is adhered to by the client and is visible to all stakeholders internally
Working with designers on wireframes & look and feel of products and facilitating client feedback and sign off
Documenting product requirements and acceptance criteria for developers in Confluence & working closely with tech leads and developers to ensure scope is clearly defined and achievable
REQUIRED SKILLS & EXPERIENCE
1-3 years of delivery experience in Project/Product Management within an agency or product supplier environment. Sports technology is a bonus
Experience in managing and interacting with multiple Tier 1-3 clients
Ability to confidently and calmy manage competing priorities
Experience in time, resource, and scope management to ensure products are delivered on time, within budget and scope
Manage and communicate effectively to multiple internal and external stakeholders, including, but not limited to CDMs (Client Delivery Manager), Technical Project Managers, Developers, Designers, Support, QA, Account Managers, Business Development, external clients, and their service providers
Confidence in escalating issues or blockers when they arise
Strong technical knowledge across web, apps, APIs, data feeds. Don't worry - you won't be expected to code
A knowledge and passion for all things sport, particularly with the AFL & NRL and how technology can help improve the fan experience
Ability to effectively problem solve and brief relevant members in your team in a concise manner to achieve desired outcomes
Ideally you have experience within multiple delivery and project management frameworks such as waterfall, agile, scrum, kanban
Experience using project management tools such as Confluence, Jira, Slack
An advantage if you can use, administer, and/or navigate other tools such as Mailgun, analytics, Smartsheet, Figma, Float, and other related tools as required
Ability and willingness to work unusual hours given the nature of the spo
