Client Delivery Specialist

4 weeks ago

Melbourne, Victoria, Australia Becks Wiggins Stokes Pty Ltd Full time
Overview

Our client specialises in creating unique guided and self-guided hikes. With a focus on authentic experiences, they combine carefully designed itineraries, strong supplier partnerships, and excellent customer service to deliver memorable journeys. The team is passionate about connecting people with nature while ensuring every detail of the trip is seamless.

The Opportunity

The Client Delivery Specialist, reporting to the Team Manager, plays a key role in supporting the smooth running of the back-office operations. In this role, you'll help ensure clients receive seamless and well-organised travel experiences by managing bookings, liaising with suppliers, and providing administrative support across the business.

Key responsibilities
  • Manage client bookings, payments, documentation, and trip delivery in a timely and accurate manner
  • Handle customer and supplier communications via phone and email
  • Maintain and update databases, records, itineraries, and product information
  • Liaise with suppliers and maintain strong client and supplier relationships
  • Support colleagues with product knowledge and contribute to general administrative tasks
  • Respond to client feedback, update product costs, and assist with logistical changes as required
About You
  • Excellent administration and customer service experience
  • Strong organisational and time management skills
  • Excellent communication skills and a customer-focused approach
  • High attention to detail and accuracy
  • Travel experience is highly regarded
What's on Offer

Located in Hampton East, with street parking and public transport options, this opportunity is a full-time permanent role offering a competitive salary of $70k plus super.

If you have exceptional administration and customer service skills and are looking for a new and exciting challenge, please make an application by clicking the 'Apply' tab below to submit your resume in Word format. To confidentially discuss this role further, please feel free to call Debbie Ewington (0427 344 206) from Be cks Wiggins Stokes.


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