Relationship Associate

5 days ago

Sydney, New South Wales, Australia Nab Full time

Overview
Join to apply for the
Relationship Associate- Sydney
role at
NAB
Responsibilities
Work with our amazing Business Bankers, customers & colleagues
8 months Full-time fixed term contract opportunity based in Sydney
Deliver on our customer obsession strategy and own the work you do
Aligned to local teams and building relationships with customers through retaining local knowledge
Drive customer advocacy by being an empowered case resolver for customer servicing enquiries
Support Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests
Case manage service tasks with contact point accountability for matters required to progress customer requests through the value chain
Identify ways to continue to meet or better support customer needs, including specialised requirements and engagement with specialist bankers
Proactive management of Term Deposit Rollovers and opening of new Term Deposit Accounts
Qualifications
High attention to detail and stakeholder management skills
A strong motivation to learn and be customer obsessed
Strong multitasking and prioritization of competing deadlines/requests
Understanding of KYC onboarding compliance requirements
Be a team player — collaborate and support colleagues
Diversity and Inclusion
A diverse and inclusive workplace works better for everyone. We are committed to equity and respect, valuing every colleague for being their authentic selves. We partner with Employee Resource Groups to foster an inclusive environment where all NAB colleagues' backgrounds and identities are understood, respected and celebrated.
How to apply & additional information
For details on the recruitment process and accessibility, please visit about-us/careers/apply-for-job. To discuss adjustment requirements, contact the NAB Careers team via (reference the job number) or visit our Careers page for other contact options.
Join NAB. If you think this role is the right fit for you, we would love to hear from you. Note that candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries: Banking
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