Retail Trainer

5 days ago

Brisbane, Queensland, Australia Demant Full time

**WHO IS AUDIKA**
- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.**The Role**:
**We are looking for customer service focused superstar Trainer**

**If you have Retail or Health Care training experience this is the role for you.**
- The Clinic Coordinator Training Specialist is responsible for providing training and support for new and existing Clinic Coordinators as required, utilising various training methods and platforms such as face to face coaching, TEAMS, video and telephone conference and webinars to enhance the learning experience. They will support the development and operational effectiveness of Clinic Coordinators across their Division enabling a best-in-class client experience.-
- Accordingly, there will be a requirement to travel to clinics throughout the Division where and when required.**Responsibilities**:

- Provide initial and ongoing coaching and training of new employees to increase their knowledge and understanding of Retail operational processes, systems, and procedures.
- When in clinic, support clinic staff by responding to questions on operational processes, systems and procedures or advise of the appropriate support team for staff to escalate queries.
- Provide insights to the Divisional Sales and Operations Manager and National Training Coordinator regarding the progress of learning.
- Identify training gaps
- Participate in the train the trainer program to support the ongoing development and training of own skills
- Support administration processes at the clinic level and provide feedback for continuous improvement.
- Manage MyGovID set up as part of onboarding/offboarding for a new Clinic Coordinator

**You will be successful in this role if you have**:

- Previous experience with in-house training in a customer service and administration/operations environment ideally within retail or health related industry
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills
- Certificate IV in Training & Assessment highly desirable
- Computer skills - Excel and Systems
- Own transport

**What's in it for you**:

- Permanent, Part time - 3 days a week
- Competitive salary + super + car allowance + laptop + mobile
- Covering the South East QLD Clinics (Face to face and Video training)
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing center - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts

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