Customer Success Manager

1 week ago

Sydney, New South Wales, Australia The Event Ecosystem Pty Ltd Full time

If getting in on the ground floor at a high growth technology startup that is revolutionising the events and entertainment industries sounds like something you'd love to be a part of, we have the opportunity for you

**We are acta**:
acta is a marketplace that cuts out the middleman to connect celebrity and high demand unrepresented talent directly with professional event organisers. acta ensures a seamless process from enquiry to event date, allowing organisers and suppliers to negotiate, contract, process payments and share relevant information directly on the platform. Our culture is led by our values:

- We operate with **integrity** in everything we do.
- We believe **transparency** is fundamental to changing our industry for the better.
- We **innovate** to bring about a positive revolution.

**The role**:
We are looking for atechnically savvy Customer Success Manager who possesses a strong drive for results. Your duties will include:

- Building relationships with customers, help them with issues and continually delight them with a positive, customer centric attitude.
- Working with customers to ensure they are leveraging acta effectively and finding value in our services.
- Becoming an acta expert and educate customers on the use and benefits of acta's tools while capturing customer feedback and reporting requests to product management and engineering.
- Working closely with senior management to ensure an exceptional customer experience and take care of any customer issues.

You will provide insights on client-to-business interactions, improve customer experience through product support and handle customer complaints and requests.

**About You**:
Regardless of whether you are tech savvy and have 1-3 years of experience in a customer-facing role, customer success, customer support or account management, you will be ridiculously passionate about the music, entertainment and events industries (industry experience is awesome but not essential). Otherwise, you'll be an excellent communicator, with great copywriting skills and the ability to prioritise your work and manage projects. To be the perfect fit for acta, you'll be a confident, high energy, self-motivated team player.

**About the Perks**:
Where do we start? In return for joining an exciting, disruptive start up on the ground floor, acta also offers:

- A positive, transparent and friendly working environment
- An attractive employee share ownership scheme
- A proactive and progressive approach to career development and open lines of communication to senior leadership

This role will not only inject you right into the epicenter of an exciting landscape of disruptive startups, but also provide you with endless opportunities to grow and lead the acta movement into the next generation of talent and labour facilitation.

**Salary**: $66,000.00 per year

**Benefits**:

- Employee stock purchase plan

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Milsons Point, NSW 2061: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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