Team Leader

2 weeks ago

Sydney, New South Wales, Australia The Iconic Full time

**Team Lead (Inbound)
- Dayworker**

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

Working at THE ICONIC means joining a diverse and dynamic community of over 1,000 people working towards our purpose "To bring on the future of shopping". This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.

Our Inbound team is responsible for receiving, putaway and returns. Each function is as important as the last in ensuring stock integrity is kept upon receiving while ensuring stock is putaway online, able to be picked for customer orders as soon as possible. Our inbound team also processes customer returns ensuring items that are sent back from customers are processed in a timely manner making for a great customer experience and returned items are ready for their next journey.

**What you will do**
- Have a safety first mentality and always look for opportunities to improve the safety of our workplace.
- Put the safety of myself and my teammates above anything else. I make sure I clean up after myself and others, and participate in daily general housekeeping and maintenance.
- Lead with the company's best interests in mind, reporting any incidents or near misses to leaders.
- Competent in being the first point of contact for any performance related conversations or concerns and can effectively triage information to the right people.
- Have the ability to look holistically at my individual team's needs and our business goals and adjust daily plans to accommodate both.
- Lead engaging and useful toolbox meetings that my team actively participates in.
- Enthusiastic about training and development and I am dedicated to identifying areas of opportunities and working with staff to improve results.
- A systems guru and am often called upon to champion any system training.
- Cconfident multi-tasker and enjoy working in a fast paced warehouse environment.

**What we are looking for**
- Experience in a similar role
- A confident multi-tasker and enjoy working in a fast-paced warehouse environment.
- Exceptional written, verbal and visual communication skills.
- Experience leading large and diverse teams, with the ability to deliver feedback.
- Have a safety first mentality
- Extremely reliable and able to be flexible as per business needs.
- Know how to deliver and accept feedback.

**Life at THE ICONIC**
- Attractive salary to manage a predominately Monday to Friday, business hours operation
- Training & continuous learning opportunities
- Access to our parental leave program and an extra day off for your kids' first day of school every year
- Enjoy a paid day off for your birthday and a $50 ICONIC Voucher to treat yourself
- No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- Access to our discounted gym memberships and wellbeing programs
- Enjoy a $4,000 referral reward for successfully referring someone to THE ICONIC
- Access to our Employee Assistance Program for you and your family

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