Night Auditor

1 week ago

Canberra, ACT, Australia Hyatt Hotel Canberra Full time

Summary

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other.

As a valued member of the team you will enjoy:

- Complimentary employee meals
- Training and development opportunities
- Laundered uniforms
- Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges.

Some of the responsibilities include:

- Preparing guest welcome packets and VIP reports
- Provide excellent service to internal customers as appropriate.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner
- Complete the night audit in an efficient and accurate manner.

Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
- Audit Food & Beverage cashiers work and correct discrepancies.
- Run daily Flash Reports and distribute accordingly.

**Qualifications**:

- Outstanding guest services skills, sophisticated verbal & written communication skills
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- A valid driver's license and at least two-years driving experience.
- Must be able to work a flexible schedule, including weekends and holidays
- Ability to stand for long periods of time.
- Similar role experience highly regarded

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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