It Service Desk

4 days ago

Gold Coast, Queensland, Australia Stratco Full time

**Join a national leader in Australian Retail and Manufacturing**:

- ** Pivotal role with the opportunity to grow your IT career**:

- ** Attractive remuneration package and employee benefits**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**THE OPPORTUNITY**

An exciting opportunity has become available for an** IT Service Desk Team Member **based at Ormeau. Reporting to the IT Service Desk Manager and as an integral member of the IT services team, your primary responsibility will be to ensure Stratco's operational requirements are enabled through reliable and well supported technology platforms. You will be part of a talented, close-knit of dedicated IT professionals, working collaboratively to support our national team.

**RESPONSIBILITIES**
- Manage and resolve helpdesk requests in a timely and effective manner
- Troubleshooting network, hardware, software, printer, mobile devices, etc. issues
- Maintain asset records and relevant documentation
- Understanding of change, problem and release management principles
- Develop checklists for typical problems, recommend procedure & controls for prevention
- Provide end user support to all Stratco sites nationally and internationally, some travel may be required
- Collaborate with team members, other business areas and projects as required
- Strict adherence to our critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- Demonstrated experience as per key responsibilities mentioned above
- Applicable qualifications in an IT related discipline
- A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels
- Highly developed time management, problem-solving and communication skills
- Capacity to consistently meet deadlines with conflicting priorities in addition to having a strong sense of proactivity and initiative
- Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange
- Knowledge of WAN/LAN, IP Networking, DHCP/DNS and general network principals
- Knowledge of Windows desktop, Windows server environments including current and previous generations
- Experience with SOE maintenance and deployment
- ITIL certification desirable

**REWARDS & BENEFITS**

Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

**OUR CULTURE**

Stratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members '**Return Home Safe'** every day.

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

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