Online Customer Service

5 days ago

Sydney, New South Wales, Australia Ugg Express Full time

Our online Store team is looking for motivated, outgoing, service-minded Individuals who want to offer customers an unparalleled experience.
- Are you passionate about fashion industry?
- Are you a creative problem solver with a CAN-DO attitude?
- Are you someone that will care for and support our loyal customer base with exceptional service?
- Are you excited about finding and implementing new ways to build positive customer outcomes?
- Are you well organized with the ability to maintain focus during both quiet and busy times?
- If this sounds like you, and you've had experience in customer service, as part of a small team, we'd love to hear from you.

**What will you do?**
- Provide positive and solutions focused outcomes to customer enquiries, ensuring that you deliver AMAZING to every customer.
- Daily use of the online e-commerce & ERP systems to check online orders & customer accounts as required.
- Implement positive change to business processes that will result in better customer service and ultimately customer loyalty.
- Liaising with and assisting the warehouse team with packing and dispatching orders.
- Ensure customers are provided the same exceptional service with returns.
- Other duties as required.

**What qualities you will need?**
- Exceptional organisational skills and multitasking ability.
- Excellent communication and people skills (super important).
- The ability to be calm under pressure (it can be fast paced).
- The ability to learn from mistakes and implement new processes as a result.
- Attention to detail and high standards.

**Job Type**: Casual

**Salary**: From $28.34 per hour

**Benefits**:

- Employee discount
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

  • Customer Service Supervisor, Frenchs Forest

    1 week ago

    Sydney, New South Wales, Australia Bikes Online Full time

    Do you have a passion for bikes and a natural flair for helping people? This may be your dream role We're searching for a Customer Service Supervisor to join our amazing team**About Us**Bikes Online is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be Australia's #1 Online Bicycle Retailer and provide our customers...

  • Online Customer Service

    1 week ago

    Sydney, New South Wales, Australia Ever Australia Holding Pty Ltd Full time

    **ABOUT THE ROLE**Our online Store team is looking for motivated, outgoing, service-minded Individuals who want to offer customers an unparalleled experience.- Are you passionate about fashion industry?- Are you a creative problem solver with a CAN-DO attitude?- Are you someone that will care for and support our loyal customer base with exceptional service?-...

  • Online Customer Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Aje Athletica Full time

    Location- Surry Hills, New South Wales-- Department- Trade-- Employment Type- Full-Time-- Minimum Experience- Entry-levelOver the last 13 years Aje has carefully built a culture where our people are supported, inspired and encouraged to be the best they can.Along with our incredible team, our brand has an intrinsic sense of duality, balancing toughness with...

  • Customer Service Manager, Frenchs Forest, Australia

    1 week ago

    Sydney, New South Wales, Australia Bikes Online Full time

    Do you have a passion for bikes and a natural flair for helping people? This may be your dream role We're searching for a **Customer Service Manager** to join our amazing team**About Us**Bikes Online is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be Australia's #1 Online Bicycle Retailer and provide our...

  • Retail/Online Customer Service

    1 week ago

    Sydney, New South Wales, Australia Mobileciti Full time

    Greet and assist customers in finding their desired products.- Provide product recommendations based on customers' preferences and needs.- Aid customers throughout the purchasing process, including handling payments and packaging items.- Assist with shop click-and-collect orders.- Process and evaluate returned items after sales.- Ensure that all visual...

  • Retail/Online Customer Service

    1 week ago

    Sydney, New South Wales, Australia Mobileciti Full time

    Greet and assist customers in finding their desired products.- Provide product recommendations based on customers' preferences and needs.- Aid customers throughout the purchasing process, including handling payments and packaging items.- Assist with shop click-and-collect orders.- Process and evaluate returned items after sales.- Ensure that all visual...

  • Online Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Dangerfield Full time

    Location- Factory X Head Office- Specific Requirements**Customer Service Representative**If you enjoy fast-paced and dynamic work, problem solving, and providing exceptional customer service to an online clientele, then an exciting opportunity exists within our company to come on board and join our growing Customer Service Team- Factory X is a market leader...

  • Online Store Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Mobileciti Full time

    Job descriptionWe are a Mobile and Tech Online/retail store, currently located in Lidcombe(NSW), We are seeking a team member who can assist our retail store customers and online customer inquiries.**As a team member your role will include**:- Creating a passionate and unique shopping experience for our customers- Providing and maintaining friendly, helpful...

  • Customer Support Consultant

    5 days ago

    Sydney, New South Wales, Australia Appliances Online Full time

    **Company Description**Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia's largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail...

  • Customer Service Specialist For Online Store

    1 week ago

    Sydney, New South Wales, Australia Stelly Full time

    **MEMBER WANTED FOR ONLINE STORE IN SYDNEY CBD**This is a permanent casual position, this customer service position will work 2 days a week, exclude weekend.**You'll be**Maintaining a positive, friendly, and helpful demeanor throughout every interaction.Assisting in tracking packages and resolving shipping issues with our distribution teamProviding...