Online Customer Service

1 week ago

Sydney, New South Wales, Australia Ever Australia Holding Pty Ltd Full time

**ABOUT THE ROLE**

Our online Store team is looking for motivated, outgoing, service-minded Individuals who want to offer customers an unparalleled experience.
- Are you passionate about fashion industry?
- Are you a creative problem solver with a CAN-DO attitude?
- Are you someone that will care for and support our loyal customer base with exceptional service?
- Are you excited about finding and implementing new ways to build positive customer outcomes?
- Are you well organized with the ability to maintain focus during both quiet and busy times?
- Are you familiar with e-commerce platforms?

If this sounds like you, and you've had experience in customer service, as part of a small team, we'd love to hear from you.

**What will you do?**
- responding to questions about the company, its products or services
- resolving customer complaints and escalating them when necessary
- processing orders, invoices, payments, claims, credits and returns
- updating and maintaining records of customer interactions

**What qualities you will need?**
- Attention to detail and high standards.
- Exceptional written English.
- The ability to be calm under pressure (it can be fast paced).
- The ability to learn from mistakes and implement new processes as a result.

**Preferred Experience**
- Experience in a customer service role.
- Experience with e-commerce platforms like eBay and Amazon.

**Job Types**: Permanent, Casual, Contract
Contract length: 6 months

**Salary**: From $28.34 per hour

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

Application Question(s):

- What days are you available to work?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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