Contact Centre Officer

4 days ago

Sydney, New South Wales, Australia Pickles Auctions Full time

Location:

- Sydney
- Employment Type:
- Full-Time Permanent- Department:
- Digital - Customer Contact Team 2**WHY WORK FOR PICKLES**
- Join a close-knit and friendly team with a supportive Supervisor.
- Virtual training and development provided.

**ABOUT THE ROLE**
We are looking for a collaborative customer service superstar to join our Customer Contact Centre team, dedicated to delivering high quality and responsive customer service to our valued customers. At Pickles our mission is create trusted marketplaces where everybody wins by delivering value **and that starts with you**

In this role you will be working remotely, Monday to Friday (40 hours per week) from either VIC, ACT, NSW or QLD.

As the first point of contact for inbound enquiries, you will be responsible for:

- Answering customer queries in a friendly and efficient manner, providing accurate information every time
- Empathetically listening to and understanding our customer's needs.
- General admin, data entry and record keeping ensuring a clear chain of events
- Problem-solving and complaints handling in a timely manner, escalating where necessary.
- Developing and maintaining a working knowledge of the Pickles business and processes
- Providing current and accurate information during every interaction
- Collaborating with the wider marketing and innovation team on projects and outbound opportunities
- Contributing to the improvement of processes.

**ABOUT YOU**
**A successful Contact Centre Officer will have:

- Exceptional communication and organisational skills
- Demonstrated experience in customer service and excellent phone manner.
- Ability to prioritise, multi-task and problem solve under pressure.
- Demonstrated ability to source accurate information quickly and effectively to resolve customer requests.
- Self-motivated, driven and customer centric.
- Available between hours of 8 am - 8 pm
- Enjoy working within a fast-paced environment.
- Share our core values - Excellence, Innovation, Safety, Teamwork & Integrity

**WHAT'S IN IT FOR YOU**
- **Training & Development**- On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.
- **Community & Wellbeing** - Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.
- **Reward & Recognition** - Cash vouchers & recognition awards for doing great work and celebration of long service.

***
**ABOUT PICKLES**
**We're a service company striving to provide a consistent world-class experience and advice for our customers. We're a people company because great people do and create great things together. We're a technology & data company creating thriving marketplaces for our customers to connect and transact easily. We are the Australian leaders in asset remarketing across industrial, motor vehicles, damaged assets, general goods, mining, oil & gas, agriculture and more. With over 850 specialist employees, Pickles boasts a truly national footprint across many important Australian industries.

**Choose to further your career with Pickles and become a trusted and valued expert in your field with us today

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